At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
I sent flowers to a friend in Drummond Grange Care home and she raved about how beautiful they were. Thank you for making her birthday so special!
Useful discount code used. Delivered when requested.
Very good website. Easy to use. Flowers were delivered on time and were much appreciated
Great selection of flowers, easy to use ordering system. Fast confirmation that order was received by Serenata. I would like to have received an email confirming delivery of flowers on the date arranged. I had to wait to hear from the recipient
The flowers are beautiful and always arrive when they say they will. I order for my mum from the US and have never had a problem.
The flowers were beautiful, arrived on time, and are still looking lovely a week later