At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
I buy a lot of flowers from you and they always very good quality
Easy to order and delivered on time and much admired by the recipients
I ordered the flowers from Australia for my sister in the UK and just hoped they would be lovely and My sister said they were really nice so thank you Serenata . I will use you again
The flowers were beautiful and arrived as expected (unlike last time), so we were relieved. Our sister is enjoying them very much! Since she had recently moved, it was great we could include a vase and it made the journey intact as well. Thank you, Serenata!
I’m relying on my Granddaughter for an opinion, it was a gift and I didn’t see the Pineapple Plant, but she says it’s brilliant - unusual and interesting, and looks very healthy. Oh, and arrived on time as expected.
Wonderful swift service and most importantly beautiful flowers that went down a treat!