At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available via email from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Have used Serenata Flowers for a number of years. Good value flowers always delivered on time. Any time that I have had reason to contact them, response has been quick and efficient. I can highly recommend them
Amazing and highly recommended. The flowers were delivered promptly to my manager and she loved them. Thank you so much and will definitely use this site again.
I live overseas and it was my parents 58th Wedding Anniversary. A few clicks and flowers, chocolates, and a card made it in good time for their special day. And they loved it. Many thanks Serenata Flowers
Gorgeous flowers. Quick efficient delivery.
Flowers and chocolates deliver safely and when expected. Flowers looked very beautiful and the chocolates looked delicious!
lovely flowers and the recipient was very pleased. Thank you