At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available via email from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Great service and kept informed of delivery. The flowers were beautiful and the recipient was delighted. Thank you.
Brilliant service. Fast same day delivery, and the flowers were beautiful. Still full of colour now 9 days after delivery.
I ordered from South Africa for delivery to my daughter in London. Seamless all the way. And on time. Happiness all round
Beautiful flowers as always from Serenta. They are the best, I always use them. Great prices for what you get. Tracey
Efficient and the recipients were thrilled with their flowers. The bouquet arrived as reflected in the delivery photo.
The flowers were delivered on date required. My sister said each day they opened and were beautiful. Thank you!