At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available via email from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Easy to use website and flowers quickly ordered. Recipient said flowers were lovely
The delivery was on time and the flowers lasted for a long time. Thank you so much
I have used serenata flowers for many years and all of the time they have been on time Sand a great service We did have a problem once and contacted the customers services and they were great And sorted out very quickly I would recommend them to any one and will hopefully us them for many years
Lots of options and very easy to order. Arrived on time and the flowers were gorgeous.
Gorgeous flowers. Quick efficient delivery.
Although I was not the recipient and have not seen them, the flowers were delivered on time and have been appreciated. They are now coming into full bloom and I'm told are beautiful. So thank you.