You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
We want to capture and convey the moments of joy, surprise and delight that sending and receiving flowers uniquely create.
We have been spreading smiles in the UK since 2003 and it has always been our mission to ensure that giving and receiving of flowers is as meaningful, special and as memorable as it can be. No matter what the message will be, you can trust that our blooms will express all without uttering a word.
Flowers bring joy. They lift our spirit. They say things that words cannot. They help us celebrate. They tell someone how much we love them or how much we miss them. They can even go some way to mend a broken heart.
That's why we, believe that when you choose to give a gift of flowers, everything should be absolutely perfect - the freshest, hand-picked highest quality, sustainably grown blooms rushed direct from our best growers, gathered into exquisite bouquets individually created by our expert florists , each exactly as you pictured, beautifully presented, always delivered on time.
Let us welcome you to our floral family with open arms! If you would like to spread the word about our flowers here:
Affiliates | Brand Ambassadors | Refer a friend | Vouchers | Typos
Curious to know more about blooms? You came to the right place! Get lost in a floral wonderland via links below.
Floral Journal | Floral Occasions | Flower Care Instructions
Even flowers and roses like a bit of gossip. Welcome to Pollen Nation, the go-to destination for floral connoisseurs around the world.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
