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Happiness Delivered

Our flowers are messengers of happiness, so you can imagine how sorry we are if your experience makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why it's our priority to get things right the first time.

Serenata Flowers

Every rose has its thorns, and on rare occasions, things do go wrong. It's one of those little things we have to live with as humans, but you certainly don't have to live with the results. If for any reason you're not happy with your experience, put up your hand and reach out to us. We promise that we'll always offer to put things right with a sympathetic ear.

LATE OR NON-DELIVERIES

Whilst we deliver 97% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.

If your order still has not been delivered during this time you are entitled to a full refund, no questions asked.

PAID TIMED DELIVERY

If you paid for a timed delivery option and the order was not delivered on time, we will refund the delivery charge associated with your order.

Delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

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