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Serenata Flowers
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Before chatting with our staff

You might want to check our FAQs in our support section.

Here are our top questions:

  • How can I amend my order?

    How can I amend my order?

    The easiest way to amend your order is to log into your account and make the change there.

    You can amend the following details:

    • Your basket
    • Delivery date
    • Delivery address
    • Gift message

    Please note once your order has been assigned to our floral team you will be unable to make any changes to your order. 

     
     

  • Where is my delivery?

    Where is my delivery?

    Not sure where your delivery is? 

    Don't worry, we can help! 

    You can track your order by clicking the button below and entering your order number or email address. Your order number can be found in the order confirmation email.

     

    Click here to track your order

     

    Also note that if you have not booked a timed delivery, your order can be delivered between 8am to 8pm.

    Please note that the order status reflect the information we have received from our courier partner. In some cases an order might have been delivered but its status is only updated at the end of the day.

     
     

If that did not answer your question, you can press the button to open a real time discussion with our team.

Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT 
Saturday - Sunday: 7am - 9pm GMT

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    • Citrus Smash
      Citrus Smash
      (242)
      £34.99 £32.99
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    • Queen's Pearls
      Queen's Pearls
      (35)
      £34.99
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What can we help you with?

  • Top Questions
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  • Amend My Order
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Still need help?

Get in touch with our support team by clicking on the "CONTACT US" button below.

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LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.

Premium guaranteed delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

Guaranteed timed delivery

If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

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Your Favourite Products

Our delivery options tailored for your satisfaction

FREE courier delivery

95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.

Premium guaranteed delivery - £4.99

Peace of mind service - guaranteed to arrive on your selected delivery date.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.

Premium guaranteed before 1pm - £9.99

Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.