You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Get well flowers are a beautiful gesture to cheer up someone feeling poorly, whether they are staying in hospital or recovering at home. Flowers lift the mood, brighten up the room and most importantly, make us feel loved and appreciated. Send a bit of happiness and floral cheer to someone who is recovering from illness and help them speed up their recovery.
Choose vibrant colourfull flowers that bring joy to the recipient and book your fresh flowers with free flower delivery at Serenata Flowers. Sending flowers online to a hospital? Don't forget to check in advance as some of them don't accept fresh flower deliveries.
Happiness delivered 7 days a week, with Serenata Flowers.
Do you need to cheer up someone who feels poorly? Get inspired by one of these messages and add it on the free greeting card you get with your flowers:
Are your loved ones recovering at home? Surprise them with a delivery of letterbox blooms through their mailbox to wish them a quick recovery.
Allow them to experience the joy of receiving and arranging fresh flowers which will brighten up their home and speed up their recovery. Letterbox blooms by Serenata Flowers are available with free delivery anywhere in the UK, seven days a week.
Happiness delivered through the mailbox, when they need it the most.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
