Service rating : Flowers were ordered for Sat 29th March and were delivered during the day and I was advised. Excellent service.
I ordered two lots of flowers and this reply refers to the Banbury order.
Product : I ordered a vase with the flowers and had hoped that the flowers would have been artistically arranged in the vase. Unfortunately the flowers had just been shoved in the vase and although the flowers were nice they missed the ’wooh’ effect I had been hoping for. I also noticed that some of the petals on the roses were starting to turn brown by Sunday evening(only 24 hours after they were delivered!)
Service rating : Your system is tried and tested and performs well. That is why I continue to use it. It is complete, well presented, organised and thoughtful.
Product : Bearing in mind that I had pink dendrobium sent at the same from another company I have had a comparison. This was not intended however in the circumstances proved most useful. The serenata blue was not good. It was tired and clearly will not last for very long. There were two packs sent with the smaller one being of poor quality. The bigger bunch was only average and not stunning as expected. I felt let down as previous standards of product quality have been high.
Service rating : I ordered flowers from your company for a friend who had a special birthday. Orders with previous companies have not been up to expectation, however, my friend was truely delighted and said the flowers were beautiful , I was only sorry not to see them. Thank you for a lovely gift. Kind regards, Moira Bonne
Product : Excellent service, flowers delivered on time and in perfect condition. I liked that you have asked me as the purchaser for feedback. Too often because the product is unseen, it’s not up to standard. Your were! Thank you
Service rating : The website was great and very easy to use. I thought the prices were good and the delivery information was excellent, I was constantly kept informed about my order status. Sadly the flowers were in a bad way when they arrived but, when I complained, my money was refunded to me instantly. Would give this company a second chance as their customer service is so good.
Product : Sadly the flowers were wilted and many were dead upon arrival.
Service rating : Fantastic up to date information about the package, although I did leave special instructions ’to be patient’ and wait for my mum to get to the door but as it transpires they were just left on the door step and would have stayed there for a long time but fortunatley my brother saw them and took them in.
Product : My mum said that the flowers were stunning.
Service rating : I knew everystep of the way what was happening and where the flowers were adn when they were actually delivered. Thank you
Product : The recipient was delighted with her Twilight flowers
Very pretty card as was for a birthday and very impressed that I was able to do it all on line, message on card was what I had written. They are an excellent company that I would highly recommend to anyone, in fact, already have.