Website easy to use and delivery arrived on time and the recipient was thrilled.
Good communication and delivered as promised.
Easy process. Good email contact.
Service rating : Very easy site to use and great service
Product : The flowers were lovely
Service rating : First class customer sevice. Would certainly use Serenta again.
Product : My sister and her husband were over the moon with the flowers. Beautiful fresh flowers.
Service rating : The flowers I ordered arrived a week later and were dead. However when I rang up to advise them of this, the immediately offered a refund or a fresh bunch of flowers. I chose a fresh bunch of flowers which arrived the next day and were beautiful.
Product : See above
Service rating : The flowers i ordered were not delivered on time they were delivered two days late. How ever this was not an issue with Serenta flowers but with the courier. I called to enquire why they had not been sent and was informed that there was a problem with the delivery. The customer service rep kindly change my order to roses at no extra cost and sent 2 lots plus chocolates.
Product : The order was changed as the original order was not delivered