Service rating : The flowers i ordered were not delivered on time they were delivered two days late. How ever this was not an issue with Serenta flowers but with the courier. I called to enquire why they had not been sent and was informed that there was a problem with the delivery. The customer service rep kindly change my order to roses at no extra cost and sent 2 lots plus chocolates.
Product : The order was changed as the original order was not delivered
I have used Serenata a few times and on the first two occasions was very impressed. However on the last two occasions the level of communication regarding my order wained. I also ordered some flowers and when they arrived they were tiny! I will however, use Serenata again as everyone who has received their flowers from us have commented on how beautiful they were.
Service rating : Flowers arrived looking delightful and on time. Recipients very happy with them. Ordering was very easy - clear website to navigate.
Product : Flowers arrived looking delightful and on time. Recipients very happy with them.
Service rating : Easy to order, Customer Service brilliant emails sent to let me know flowers had been sent for dispatch and then another one to say they had been delivered on the promised day
Product : Been told they were lovely
Service rating : The flowers I ordered arrived a week later and were dead. However when I rang up to advise them of this, the immediately offered a refund or a fresh bunch of flowers. I chose a fresh bunch of flowers which arrived the next day and were beautiful.
Product : See above
I could very well have left a bad rating, but although there was an issue with one of the orders I placed for Mothers Day, they did actually sort it out for me and kept me informed of what was happening, so actually I felt that the rating should therefore be a good.
Service rating : Lovely flowers, shame the delivery person didn’t wait until the person answered the door to give them to her. Just knocked, left them on the floor and went away.
Product : Lovely arrangement.