The flowers arrived early in the morning, which good because I didn't know but the recipient was going away, so they were able to enjoy them before they went.
Good communication and delivered as promised.
Service rating : The flowers i ordered were not delivered on time they were delivered two days late. How ever this was not an issue with Serenta flowers but with the courier. I called to enquire why they had not been sent and was informed that there was a problem with the delivery. The customer service rep kindly change my order to roses at no extra cost and sent 2 lots plus chocolates.
Product : The order was changed as the original order was not delivered
Service rating : Next day delivery as part of the cost is excellent.
Product : Sent as a present was told the flowers were lovely.
Service rating : Website good
Product : arrived in very bad condition
I was kept up to date with progress of my order throughout. Fast delivery and excellent quality of flowers.
I have used Serenata a few times and on the first two occasions was very impressed. However on the last two occasions the level of communication regarding my order wained. I also ordered some flowers and when they arrived they were tiny! I will however, use Serenata again as everyone who has received their flowers from us have commented on how beautiful they were.