Service rating : The flowers were apparently fine but as they could not send the white blooms basket I asked they send something similar.My sister in law received a vase with three white roses some foliage and bamboo and when I asked for details of this arrangement so that I could view it on line they could not give them to me and insisted they had sent the white blooms basket which they had not. My query turned into a complaint due to the way it was handled.
Product : White Blooms not available and alternative sent. I have no reason to think that the flowers sent were not up to standard but we’re different.
Service rating : Easy to use online service. Clear photos of products and lots to choose from. Including some items on sale. Form to fill in for delivery was simple and easy to use. I received a text to say my order had been received, that it had left to be delivered and that it had been successfully delivered. Good to know when planning the delivery to be a surprise.
Product : The bouquet is beautiful. And the receipent was very happy with it. I would use this service again. Thank you.
Service rating : The ordering and notification process was very helpful. These flowers were sent to a third party who hitherto we had not known but we were kept informed of order progress
Product : Recipient was very pleased with flowers and took the trouble to phone up and thank us for such a wonderful bouquet. Great value and quality product.
Service rating : Had a good service considering it was a last minute order . The order was processed and arrived on time at its desination and communicatin was good by text and email.
Product : I never actually saw the flowers but ewas told they had arrived in good order and the receipient was pleased with them.
I was informed all the way. My only complaint is that I was charged for I card I had not known I had applied for and could not cancel before I ordered.
I am told a certain amount of money will be refeun ded for this. But why charge it in the first place?
Service rating : i think it a good idea that you know when your order has been dispatched and delivered.
Product : although i did not see the flowers sent. The reponse from the recipient was enough to know they were more than worth the money spent.
Service rating : Arrived as ordered
Product : Very disappointed, only one big flower, two small ones and some greenery. Not what I expected. Bit sad, as they were for my mother who is in a nursing home.