Service rating : We paid and extra £4.99 for delivery before 1pm. On the day Serenata emailed at 08:43 to confirm that the flowers had been despatched, but with a rather windy and gushy narrative detailing the various reasons why delivery might be delayed. The Delivery Confirmation email was timed at 13:59 indicating that the "by 1pm" time we had paid for was missed. At the time of writing Seranata have not offered to refund the £4.99.
Product : The recipients reported that the Paradise Parade arrangement was stunning.
Service rating : Excellent service, beautiful flowers (one bouquet lasted just over 3 weeks!) and exceptional communication. A service I would wholly recommend to others and one that I will definitely be using again myself. 5 ⭐s
Product : They’ve been beautiful both times I’ve ordered them, and as mentioned above, lasted for just over 3 weeks. Striking in colour and very unusual, I hope one day someone orders them for me!
Service rating : Excellent service .I found the website very helpfull as I ordered the flowers from France. I would use the same company again.
Product : The flowers were fantastic ,I was lead to believe according to the website that the orchids would be in individual little containers of which they were not !
From your information e-mails before the flowers were delivered...I was doubting if they were, "with sympathy", as the comments all seemed a bit "light and jazzy".
However I did receive thanks from recipient saying flowers and card were lovely.
Service rating : I have ordered flowers via Seranata flowers quite afew times now, the Recipients have always been very pleased with the Flowees.
Product : Thes were a gift, so I’ve never actually tasted them myself, I believe they were very nice though!
Service rating : Very prompt delivery, and I was kept informed of the progress of my order right up to time of delivery
Product : I have actually sent flowers via Serenata but, as they were to a lady who cannot respond, I haven’t had any feedback, therefore I can’t comment.
Have used them a number of times and they have been very good. This time there was a problem but they refunded me once they had seen the pictures. I think this was a one off and would be happy to use them again. Customer service is very good