Service rating : This is the second time I have ordered from here, and both times the total experience was absolutely faultless. I ordered a basket arrangement (Raspberry Ripple - Grandissimo) for my mother in Law who has just moved to a new house. They were ordered in the evening, and were delivered the following day. I would highly recommend Serenata Flowers to everyone, you wont be disappointed.
Product : The amount of flowers in this arrangement, far exceeded what I expected. There was a great variety, with Roses, Freesia, Carnations to name just a few. My Mother in Law could not stop saying how lovely they are, and she was ’thrilled to bits’ with them. An all round brilliant service, and definately one I shall be using in the future.
Service rating : Flowers been delivered with one day delay. I did receive a text saying courier couldn’t enter the property even though the property is hotel and employee on reception expected delivery as I’ve contacted them first. Courier did not even bother to turn up and rather sent a text delivery failed.big disappointment from me as moment of surprise was ruined as i had to contact recipient too.
Product : Quality of product was excellent
Service rating : Used via Amazon local - very pleased with the on-line experience
Product : Arrived on time and in excellent condition. My wife was very pleased as this was a thank you for all her hard work during our recent house move, A week later and all parts of the bouquet are still going strong
The service was really cute. They send you regular emails stating where in the journey the fliowers are and who signed for them.
I sent special instructions to customer services the night before the delivery and they followed each instruction without any complaints. Definite recommend this place
Service rating : The service was excellent sending me txt updates delivery was great.
Product : The flowers did not look like the image on web they was so bad I complained and got a refund , you could have bought better flowers from a petrol station enough said !!
Service rating : Great service at a decent price. I like that I was kept informed of progress with the delivery at every stage.
Product : As far as I know, without having sampled the product myself, the recipient was very pleased with it.
The flowers had started wilting during delivery so created a disappointed first impression. They did recover quickly when put in water and our friend was then delighted with them. Communication was very good. We will probably use you again in the future