Customer reviews of the overall ordering experience
Total Reviews: 176 Product: Urban Love Song - Deluxe
| Mold, Flintshire | |
Service rating : The flowers were a gift for an elderly person who had had a bad accident and having mobility problems. So on the drop down box requesting "Special instructions" I had chosen the last option "Please be patient." The delivery person only knocked once on the door, then immediately left the bouquet on the front doorstep without waiting to see whether there was anyone at home. The recipient took some time to get to the door. I received a message to tell me that the flowers had been left in a secure location. This was completely untrue - they had been left on the doorstep in full view of any passer-by. Disappointing because in every other respect, Serenata’s customer service is exemplary. Product : I didn’t personally see the bouquet but the recipient phoned me immediately and said that she was delighted with the quality and appearance of the bouquet.
Service rating : Not sure though if the flowers would’ve been attempted to be delivered to the person inside or, when I clicked ’leave on the doorstep’ that’s what would’ve been done in the first instance? Though, I maybe missed that clarification on the site. Really appreciated txt messages with updates and knowing they’d been left securely, Product : Much appreciated by the recipient.
My sister sent me a photo of the flowers only yesterday, 2 weeks later, & they're still in full bloom with just one or two petals beginning to drop. It's reassuring to know that what I ordered was as good as the flowers shown online. I wouldn't hesitate to use Serenata Flowers again & recommend them to my family & friends.
Service rating : This was an offer which was very good value. Product : I saw the flowers yesterday, eleven days after they were sent. The alstroemerias were just about over, but I cut the stems of the carnations and put them in fresh water and would expect them to last two or three more days - they must have been very fresh. Very pleased.
Service rating : I have used Serenata Flowers before so did not hesitate to use again. very good delivery service and a good variation of flowers to choose from. Product : I ordered these for my sister so I did not see them, but was told that they were beautiful and that the combination of the Pink Alstomera and the Cream Carnations went together very well.
Service rating : Very quick delivery ordered at 7 he night before delivered early the next afternoon in perfect condition. Will be recommending to my friends and using again Product : Looked fab. I saw them a week after they were delivered and they still looked as good as the day they were deliveried
The photo that I saw on the web site is not the same as the photo I got sent of the flowers I ordered from the receiver , completely different ,but saying that they really loved the flowers so Thank you very much , will use again and again .
Service rating : ordering process was easy to use and appeared to have a good selection to choose from Product : postal delivery was prompt and well packaged however some of the contents were damaged reducing the amount Alstromeria flowers
Service rating : delivered when i asked for them, notified by text when they were on the way and when they were delivered. Product : The flowers were of good quality and in bud so will last longer.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.