Service rating : The flowers were a gift for an elderly person who had had a bad accident and having mobility problems. So on the drop down box requesting "Special instructions" I had chosen the last option "Please be patient." The delivery person only knocked once on the door, then immediately left the bouquet on the front doorstep without waiting to see whether there was anyone at home. The recipient took some time to get to the door. I received a message to tell me that the flowers had been left in a secure location. This was completely untrue - they had been left on the doorstep in full view of any passer-by. Disappointing because in every other respect, Serenata’s customer service is exemplary. Product : I didn’t personally see the bouquet but the recipient phoned me immediately and said that she was delighted with the quality and appearance of the bouquet.
Service rating : Not sure though if the flowers would’ve been attempted to be delivered to the person inside or, when I clicked ’leave on the doorstep’ that’s what would’ve been done in the first instance? Though, I maybe missed that clarification on the site. Really appreciated txt messages with updates and knowing they’d been left securely, Product : Much appreciated by the recipient.
Service rating : This was an offer which was very good value. Product : I saw the flowers yesterday, eleven days after they were sent. The alstroemerias were just about over, but I cut the stems of the carnations and put them in fresh water and would expect them to last two or three more days - they must have been very fresh. Very pleased.
Service rating : I have used Serenata Flowers before so did not hesitate to use again. very good delivery service and a good variation of flowers to choose from. Product : I ordered these for my sister so I did not see them, but was told that they were beautiful and that the combination of the Pink Alstomera and the Cream Carnations went together very well.
Service rating : Very quick delivery ordered at 7 he night before delivered early the next afternoon in perfect condition. Will be recommending to my friends and using again Product : Looked fab. I saw them a week after they were delivered and they still looked as good as the day they were deliveried
The photo that I saw on the web site is not the same as the photo I got sent of the flowers I ordered from the receiver , completely different ,but saying that they really loved the flowers so Thank you very much , will use again and again .
Service rating : ordering process was easy to use and appeared to have a good selection to choose from Product : postal delivery was prompt and well packaged however some of the contents were damaged reducing the amount Alstromeria flowers
Bryan | Stoke-on-Trent | |
I was delighted with the quality and arrangement of the flowers and excellent delivery which was very prompt and will definitely use SerenataFlowers again.