Service rating : Updates were plentiful. Update of expected delivery times to my phone and email which was just what I needed to help me track and also so I could rest assured my flowers were on their way. I chose the courier service between 9-12am and the flowers arrived first thing in good condition. Product : Actual product was poor considering the price. Presentation was absolutey terrible. Merely wrapped in clear plastic and loads of cellotape to wrap it into a tiny little box to stand in. I know there is an option for a vase, but it should be in a decent gift bag at least if you dont chose the vase option - not a small little white box wrapped in cellotape. The wrapping wasnt very nice, it should have been colorful and pretty on the eye - but it was poorly presented and deisgned and just overpowered the flowers which werent actually too bad. The stick was huge and just towered over the flowers. The small box the flowers were in would make standing the flowers quite difficult. Design and presentation should have been alot better. Did not look like it was presented by professional florists and looked rushed.
Service rating : Easy to use service, even last minute for a man to order! Perfect delivery and packaging. Never experienced any difficulties so I’ve never had to contact them. Serenata also txts and emails their status and delivery time slot, a service I’ve never experienced. I HIGHLY recommend to all! Product : Yet again I am amazed with the quality of hand picked flowers, always ensuring the best. Always a high quality for low price and also long lasting!
Service rating : I’ve order two different times from you and each time I’ve had a delivery and a certain time slot and each time the flowers have arrived on time Witch I was ver happy and pleased about good service Product : my orders have always been good and a good standard although for valentines I ordered the biggest roses you do but when they came they were like the smallest bunch you sell so it didn’t look like the picture but I can’t say anything else bad as they came on time and where well presented
Since several girls in the office were receiving flowers I became concerned that my girlfriends flowers had not arrived so checked the website tracking information. It was only upon doing this that I was informed that delivery could take place at up to 8pm or later! Why did it not say this anywhere when I was deciding against pre 12pm delivery?!! Fortunately they arrived at about 2pm, so all was well.
Palwasha | Loanhead, edinburgh | |
Service rating : Delivery service was excellent. But only one suggestion, your communication service need improvement as different confusing messages regarding timings of delivery were sent.
Rest excellent work Product : Beautiful , fresh flowers. Still look beautiful after a week .
Would look fwd to many more from you
I apologise for not being able to leave a comment about the flowers but the person to whom they were delivered has not contacted me to let me know that they have arrived or what they were like, so unfortunately I cannot be more helpful to you.
Many thanks for your response to the altered date for delivery, most kind of you.
I am sure they would be lovely.
Lawrence Ku | Singapore | |
Service rating : Reliable. Every time I place an order, it always get delivered. Sometimes the status of my order lags but it always get delivered. I have peace of mind every time I use Serenata. Product : Flowers were lovely. A few broken buds but most likely damaged in transit or by the recepient (hotel front desk).
Service rating : Delivery as described - checking on delivery service could do with improvement like a propsed eta for delivery??!! Product : I ordered a bunch of twenty four red roses for valentines and when the roses arrived already four of them had broken heads - not good for trying to impress somebody - especially with increased prices at this time of year!!
Service rating : The website was relatively easy to navigate, the only downside (if you can call it a negative) was having too much choice. Will definitely use this site again. Product : The flowers arrived on time, in pretty good condition, but for the money I’m yet to find anything which even rivals them. Would definitely buy again
Sagar | Sydney | |
Service rating : Delivery by time and not just by date/day will be better. Would prefer early morning deliveries. Product : The petals were falling just minutes after opening the delivery box. The quality of roses could have been much better. My previous order was so much better than this one. So I’m disappointed this time.
Service rating : Reliable delivery service, competitive prices and flowers always look good after a couple of days so they last longer. Product : My girlfriend loved the flowers on Valentines Day. It was also a bonus that they came in a heart shape, whether it was intended by Seranta or not :-)
Service rating : Easy to use website. Flowers arrived in accordance with my order. Welcome level of customer care. Product : The product was delivered as a surprise. As far as I know, the recipient was very pleased with the product including the delivery service.