Service rating : Very easy to use the website, Flowers were delivered the next day as promised and arrived well packaged. A bit disappointed that you do not cover AB42 postcode as I wanted to order for my mother-in-law also.It would have been beneficial to advise clearly that you don’t cover this area as I had to contact your live support to query this as each time I tried to submit an order I rec’d a message stating that the delivery date was not avaialble, rather than just simply stating that you don’t deliver to this postcode. This meant that by the time you answered my query I had less time to try and find another website to order the other flowers from. otherwise very happy Product : I haven’t seen the flowers but my Mum says that they are absolutely gorgeous and enough to fill 3 vases. She is over the moon with them. Thankyou
Service rating : Delivered on time. Great service. Serenata website states that flowers can be left on the doorstep and you can select this option. However the courier told me that he was not allowed to do this. Luckily we were in at the time of delivery but I had selected this option just in case we were not in. The website shouldn’t provide this as an option if the couriers are not allowed to do it. Product : The lillies lasted ages but the roses only lasted 2 days. The presentation of the bunch overall was gorgeous
Service rating : The service was fantastic - the payment process was easy and I got an email and text message once the flowers were dispatched and once they had been delivered. I also absolutely loved the email sign off: "yours in flowers". I would definately recommend them to anyone and use them again. Product : The flowers were of good quality and in excellent condition. The lillies hadn’t quite opened yet and so they will last for a good long time. Cannot rate this company highly enough.
Adam | Kilmarnock | |
Service rating : Arrived on the day requested and within quoted delivery window Product : Whilst the flowers are in good condition,i dont feel that the bunch i received is particularly good value,especially as i had ordered them larger than the standard size.i also dont feel they represent the picture of the bunch on the site particularly accurately.i ordered 3 bunches in all,spending around £70 an i think the madonna i receive was nowhere near as good a standard or value as the other two
Service rating : Good progress reporting re: status of order and flower delivery worked fine. There were problems actually placing the order - I understand there were problems with the website that day - but these were sorted out by phone Product : Assume this was fine! The recipient was very happy
This was ordered in error, and when contacted for a refund, the customer service agent took over 18 hours to reply (despite the website stating 2 hours), by which time the flowers/card had been delivered so Serenata would not offer a refund on the card. Altogether much too slow in correspondence with an unsatisfactory result.
The flowers were delivwered damaged, I presume due to rough handling by teh delivery man who left on dropping them on teh doorstep. Sentanta were excellent in dealing with the situation. Although my wife was dissapointed on opening we will certainly use Sentanta again.
I never got to see the flowers but have been told they were absolutely beautiful and lasted for two weeks. Overall I am very impressed with Seranata and will use them again. In the meantime I would not hesitate to recommend them very highly.
Audrey | Stratford-upon-Avon | |
Service rating : I have used Serenata twice recently and have been pleased with the service and delivery. Product : The recipient was delighted with the quality of the flowers they made her day.
I am tempted to send myself some flowers just to see how good they are.
Service rating : the flowers were lovely, very impressed with the quality. It was nice to be updated with the progress of the delivery, My mum was absolutely delighted with them, Thank You ! Product : wonderful, would definitely use again, the service was great.
Service rating : Wonderful service, kept me up to date with text messages and most importantly let me know when the flowers were delivered. Product : I can only go on what the recipient said, but she said they were beautiful!
Service rating : Lots of choice available and on the day ordered could still offer next day delivery despite Mothers Day looming. Prices had been reduced and offered excellent value for money. Product : Although i did not see the flowers on arrival, the recipient was overjoyed with them.