Service rating : Asked to "leave flowers on doorstep if no reply" (there are small shrubs either side to conceal parcels from the road). Courier did not ring the bell but rapped on the door with his knuckles (there is no door knocker). I answered the door immediately and found the courier had gone and the flowers left prominently in the middle of the doorstep. Not up to previous standards of delivery. Product : Flowers greatly appreciated by the recipient, but a head of one of the roses had broken off in transit and so had the top of one of the freesias. However, the excellent quality of the remaining blooms made up for that this minor defect.
Service rating : The service and texts I received were excellent and would certainly recommend to others. This is the first time I have used this service and will use again. I would have liked them to be delivered earlier as it was 5 pm and due to her circumstances it would have been better to have had them in the morning. Product : My friend was so pleased with her flowers, and made her feel so much better.
Service rating : Although there was a problem with the delivery the customer service and they way the case has been handled has been perfect Product : The product was delivered to the wrong place and by they time we managed to locate it the flowers were already collapsed. However the situation has been handled very well therefore I dont want to leave a negative feedback
Because I have never actually seen the flowers I send, I have rated this as good.
My recipients have always been thrilled with the flowers, but until I actually see the flowers myself, I do not know if this is politeness or an opinion. I would still recommend this service and will definitely use it again.
Service rating : Very efficient and the updates on where my order was by text was really helpful. Product : The flowers arrived and the fresias were blue rather than white. The next day 7 of the roses heads dropped and had to be thrown out. Understandably I was rather embarrassed that the flowers had last less than a day.
Easy to use the order site. Brilliant updates on order tracking on the delivery date. Friends receiving the flowers were very impressed with the care of packaging.
The flowers were very fresh and fitted the recommended vase perfectly.
Service rating : Kept informed of the progress of the order from start to its arrival so not worrying whether it had been delivered. Product : I have not seen the flowers as they were a gift but recipient rang to say they were lovely.
Service rating : easy to use site, keep you updated from order to delivery. I do not go anywhere else now Product : flowers delivered were exactly what was ordered. beautiful roses and freesias but I expect nothing less from Serenata Flowers
Evelyn | Stratford-upon-Avon | |
Service rating : Easy to book and kept up to date - great service. It was really nice to know the flowers had arrived without having to ask the recipient. Product : My sister thought the flowers were absolutely lovely and arrived in perfect condition.
Linda | Swansea | |
Service rating : I haven’t put excellent because they didn’t let me know that the flowers had been delivered until late in the evening of the delivery. I had to contact my son to ask if they had arrived for my daughter-in-law’s birthday. Product : The flowers were beautiful apparently.
Service rating : Very pleased with the service I received on ordering the flowers. I hav’nt seen the flowers as I am 200 miles from the recipient, the 95 year lady was very pleased. Product : Cannot rate as I haven’t seen flowers.
The flowers were beautiful and the recipient said that they were beautifully packaged. However, a couple of the roses arrived with weak stemmed, droopy heads which fell off when the flowers were put into a vase. This was a real disappointment and rather spoiled the gift