My sister-in-law said the flowers were beautiful, but I did write to their customer services to complain about the delivery. It was supposed to be delivery to her house or a neighbour, but my sister-in-law was in and they didn't ring the bell or knock and left the flowers on the doorstep in full view. Even though this was just to inform them it would have been nice to have a reply to hopefully say they would look at the delivery problem, because of this I would not use them again.
Service rating : From the acknowledgment of the order to the order being delivered was sublime. Loved he quick witted comments: e.g. "your flowers have left the building" etc was refreshing, informative and entertaining. Thank you. Mrs KIwi Calli Product : Afraid we connot comment on the flowers: we have not had any feedback from the recipients, but if they are as good as the progress of the order, they must have been first class. Thank you. Mrs Kiwi Calli
Service rating : Service was excellent - was kept informed of the status of my order. Product : The flowers were delivered on time however when my friend sent me a photo of them I was not impressed - the lillies looked old - my friend would not have told me so I’m glad I asked her to send me a photo. So sorry to say but I am disappointed in the product but not the service!
Linda | | |
Service rating : A very efficient service from start tp finish. I particularly liked being kept informed of progress of my order and notification of delivery. A great choice of bouquets too. Seranata were recommended to me by a colleague and I will definitely recommend to others. Product : The recipient was very complimentary about the product and has taken photos to show to people she was so impressed.
Patrick | Monroe | |
I am in Monroe, CT, USA and had to send flowers for my aunt’s funeral in Birmingham. I relied on the web site choices to decide which florist service to use. I found your site to be easy to use and the delivery was right on time! My cousins told me the flowers were beautiful and that is a compliment to your service. In the future I will be using you again!! Keep up the great work! Pat Tripodi, Monroe, Connecticut, USA.
Service rating : I don’t know anything about effectiveness if delivery or quality of flowers as it was a gift
I rated you as good because I liked Saturday delivery and fast, sassy feedback on status Product : I was dissapointed I could not find larger bouquets on you site. Don’t know how it l9oked as it was a gift
Audrey | Dublin 18 | |
I have used Serenata Flowers for the past 3 years for both gifts and flower deliveries and have found them very professional. In addition, the tracking feedback on my orders was very useful, as I knew when my gifts had arrived, and as I live outside the UK to be able to view the products on offer made a difference to my choices.
Service rating : seemed quite a faff to order online, it asked for my password but I had never ordered before and had to reset my non existent password?! The site itself is very tempting with good pictures and descriptions. Product : The recipient has said they are very beautiful, stunning and made her smile
Service rating : I have now ordered a number of bouquets from yourselves and everyone has been well received - I have only ever received 1 for myself and that was lovely and lasted ages Product : This bouquet was sent to colleague as bereavment flowers - received a thank you saying they were beautiful
I had flowers delivered for my sister-in-law's special birthday, she loves flowers and so these needed to be just right!! She was delighted, and sent photos. She was still delighted two weeks later when the flowers were still looking good. Many thanks, another success.
Service rating : web sight first class after sales service is even better Product : i buy my wife over a year many bunches of flowers but yours get better each time i have placed a order also the price you pay you get good value for money
Service rating : Awesome service. Wonderful product. Exemplary communications throughout the process. A real pleasure to use. And mum was delighted too! Product : Worth repeating... all the above. Beautiful product which really made my mum’s day.