Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata's supermodel flowers travel in style and in double-quick time.
Our flowers are packaged comfortably, securely and elegantly in a branded SerenataFlowers box. Floral gifts are retained in water to keep them fresh and care instructions are included in the box to ensure the recipient knows how best to care for their gift.
Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Although we don't personally fulfill overseas orders, we work with the best florists around the world to deliver an experience in flowers. Simply choose the International link https://www.serenataflowers.com/en/international and choose the destination country to see out extensive range.
If you fancy being all mysterious, we're happy to play along and we promise not to reveal your true identity to anybody at all. You've got our word – in law as well as in good faith: for Data Protection purposes, all information provided by the sender is kept anonymous. All the recipient will see will be the card message (if you choose to include one).
If you wish to amend your order, simply use our online support facility https://support.serenataflowers.com/en log into your account for the quickest way to amend your order – please note once an order has been assigned to our production team you will be unable to make any amends
If you wish to amend your order, simply use our online support facility https://support.serenataflowers.com/en log into your account for the quickest way to amend your gift message – please note once an order has been assigned to our production team you will be unable to make any amends.
Simply use our online support facility https://support.serenataflowers.com/en log into your account for the quickest way to remove your unwanted item – please note once an order has been assigned to our production team you will be unable to make any changes to your order.
Our customer services team are available between 7am-10pm GMT, 7 days a week. Simply use our online support facility https://support.serenataflowers.com/en to help diagnose your issue and where required you can contact our friendly Customer Service team
A successful delivery depends on accurate information: the full name, address and postcode of the recipient. Delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (ward numbers, departments, etc.) really helps.
For our next day flower and wine products, offer a number of delivery options between 8.00 a.m. and 9.00 p.m., before noon, before 10am. We are unable to accommodate specific requests for delivery other than within these delivery times. br /br / This is because our couriers need to consider the most optimal route for all the deliveries they are making.
Don't panic! There's a quick and easy answer. You can 'Track your order' to find out your order status or the location of your flowers by typing your order reference number in the box at the top right of every page on this website. Hint: you can find your order number in any of the transactional emails you've received from us that relate to the order in question, or log in and look it up using 'My Account'.
Unfortunately, many hospitals refuse to accept deliveries of fresh flowers. We therefore recommend that you choose another gift to send to recipients that are in hospital. For business addresses, please ensure that you use timed deliveries to make sure that your order is delivered during office hours. This is very important as our standard deliveries are made between 8.00 a.m. and 9.00 p.m.
We're a practical lot, so we've got a few trusted tricks to ensure your special (or specified) someone gets their gift. These include leaving the order securely on the property (we exercise sensible discretion; order safety is high on our list of priorities), leaving the flowers with neighbours (ditto parenthetical clause above).
Either way, a card will be left at the recipient's address to inform them where the flowers have been left.
In the event that we're unable to leave the order securely on the property or with a neighbour, the flowers will be brought back to our depot and we'll contact you to arrange a redelivery.
We automatically send out an order confirmation email once we receive your order. However, sometimes customers do not receive these emails. If you want to double-check that we've received your order, please email us using the 'email us' form (quoting your name and the recipient's postcode and delivery date) or use the 'call me back' form at the top of each page.
If you wish to pay for your order, simply follow the instructions within check out – inputting your email address, telephone number, recipient name and address and a gift message if you would like to include one. Payment can be made by credit or debit card.
There are a number of reasons why your payment could have failed. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. This is outside our control.
If we do not receive payment before we need to prepare your order for dispatch, we regrettably cannot deliver the order. It is therefore very important that you contact us as quickly as possible after receiving this notification of failed payment.
In the event that we are unable to leave your order with the recipient, we will try to leave it securely on the property. If this is the case, our drivers will leave a message card for the recipient telling them where order is.
In rare circumstances, our florists need to make last-minute changes to the flowers that they use to make up the arrangements.
Although this is regrettable, it is normal practice due to the possibility of damaged or poor quality flowers being received from the growers, as stated in our terms and conditions.
Where it is necessary to substitute flowers, we will do our best to inform you before the flowers are dispatched. However, in some cases this is not possible.
Rest assured that our florists will always use flowers that are of a similar style and colour and of equal or greater value to your original order.
If you are not happy with the substitution that has been made, please fill in the 'email us' form or use the 'call me back' service at the top of the page and our customer services team will do their best to ensure that a redelivery of your original order is made at a time that best suits the recipient.
Due to unforseen circumstances, our drivers may not reach the recipient's address on time. Clearly, this isn't ideal and if our drivers think that they may arrive late, we will do our best to inform you and/or the recipient. br /br / If you are unhappy that the order arrived later than the delivery slot that you requested, please fill in the contact us form at the top of the page and one of our customer service agents will contact you to help you resolve the problem.
We do our very best to ensure that your recipient receives the products you have ordered. However, there are sometimes problems that prevent us from delivering. These include the recipient not being at home, our drivers being unable to find somewhere secure to leave the order, problems with the delivery address provided. Where possible, the details above provide the reason why we weren't able to deliver.