You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Serenata Flowers delivers fresh flowers in the UK, 7 days a week. Unlike other florists, we don't close our shop at weekends and stay open nonstop. You can order flower delivery for Saturday on any day during the week, in three easy steps online. If you need delivery on the next morning, order by 10pm on Friday. Free delivery is available from Monday to Sunday.
If your order flowers for Saturday delivery, they will arrive during the standard next day delivery times between 8am and 8pm. You will receive SMS and email notification once the flowers are dispatched and also delivered. Saturday flowers from Serenata Flowers are an easy, affordable and convenient way to surprise your loved ones at the weekend.
| Send Flowers on Monday | Order by 9pm Sunday | Cost: Free |
| Send Flowers on Tuesday | Order by 10pm Monday | Cost: Free |
| Send Flowers on Wednesday | Order by 10pm Tuesday | Cost: Free |
| Send Flowers on Thursday | Order by 10pm Wednesday | Cost: Free |
| Send Flowers on Friday | Order by 10pm Thursday | Cost: Free |
| Send Flowers on Saturday | Order by 10pm Friday | Cost: Free |
| Send Flowers on Sunday | Order by 9pm Saturday | Cost: Free |
| Send Same Day Flowers | Order before 2.30pm | Cost: £6.99 |
| Flowers with AM Delivery | Delivery before 10.00 am | Cost: £9.99 |
| Flowers with PM Delivery | Delivery after noon | Cost: £4.99 |
| Before Noon Delivery | Order before noon | Cost: £4.99 |
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
