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There will be no 'he loves me, he loves me not' with this bouquet of freshly scented daisy mums and orange lilies - every petal will scream out 'he loves you!' (We've even added some sunset-orange alstromeria so that you can ride off into the sunset together... aren't we thoughtful?)
Service rating : used serenata before and was pleasently surprised, so thought i would use again. Product : very disappointed with them, they looked withered and sad. i was with the person who i sent them too when they arrived and i was quite embarrassed. plus the text on the card was tiny and took up a very small section of the card. it looked like it was done on the pc during someones coffee break. the next time i want to send flowers i will probably shop around.
I have used Serenata many times and on the whole received good feedback from the recipients. They have been pleased with the flower arrangements and the quality of the product. On one occasion I had reason to complain as the flowers had been delivered 2 days late and weren’t up to standard. Sadly my dear Aunty was reticent to tell me however, I spoke with Serenata there was no quibbling they refunded me straight away, which in turn means I will continue to use their service.
Recipient loved the flowers, however I did not visit this person at home until 2 1/2 weeks later, so imagine my surprise when I went around and the bouquet was still blooming beautifully as though they had been purchased just a day or two previous. More than happy with flowers and will definitely use this service again, especially when the quality of flowers was so good at such a brilliant price.
Barbara | Alethriko | |
Service rating : Good communication, delivery as promised. Just had some problems with the website which does not like our address abroad Product : I was very disappointed with the flowers. They looked no nicer than a bunch from a local petrol station and looked nothing like the picture. Normally I don’t see the flowers I send but on this occasion I was unexpectedly present when they arrived Very disappointing.
uma | mumbai | |
Thank you for making such a beautiful arrangement of flowers by Serenata Flowers.The flowers were as fresh as shown in display and stayed for a week.I had sent the flowers to my love and he was happy and that made me more happy.
Service rating : I like the way they keep you informed of your order’s progress. Easy to use website, clear pictures, fair pricing. Product : Gift to say ’thank you’ to friends - they were delighted with the condition and selection of blooms.
Service rating : Excellent all round Product : Quick and easy service very quick to reply and rectify goods ordered in error . Friend was delighted with flowers arrived as requested and I was kept informed of arrival thank you will definitely use again .
Service rating : Excellent service! Easy to book and the flowers were delivered by 10:00am on Mother’s Day making one very happy mum and earning me lots of brownie points! Thank you! Product : Beautifully presented, fresh and obviously quality blooms!
Service rating : Very fast and efficient, and the email updates are very helpful. Thank you to everyone involved. Product : Flower only received yesterday and today. Lovey at time of delivery, but can’t comment yet on how well they last.
Surendra | Indirapuram | |
Could have used technology to update the person who has booked the flowers.
Vague & unclear message raise anxiety which isn't good to offer when we are touching feeling & emotions of people.
I had some issues originally (flowers had been delivered completely ruined) but I contacted them and they replaced them immediately free of charge and there customer service was great about the whole situation.