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There will be no 'he loves me, he loves me not' with this bouquet of freshly scented daisy mums and orange lilies - every petal will scream out 'he loves you!' (We've even added some sunset-orange alstromeria so that you can ride off into the sunset together... aren't we thoughtful?)
Service rating : used serenata before and was pleasently surprised, so thought i would use again. Product : very disappointed with them, they looked withered and sad. i was with the person who i sent them too when they arrived and i was quite embarrassed. plus the text on the card was tiny and took up a very small section of the card. it looked like it was done on the pc during someones coffee break. the next time i want to send flowers i will probably shop around.
I have used Serenata many times and on the whole received good feedback from the recipients. They have been pleased with the flower arrangements and the quality of the product. On one occasion I had reason to complain as the flowers had been delivered 2 days late and weren’t up to standard. Sadly my dear Aunty was reticent to tell me however, I spoke with Serenata there was no quibbling they refunded me straight away, which in turn means I will continue to use their service.
Recipient loved the flowers, however I did not visit this person at home until 2 1/2 weeks later, so imagine my surprise when I went around and the bouquet was still blooming beautifully as though they had been purchased just a day or two previous. More than happy with flowers and will definitely use this service again, especially when the quality of flowers was so good at such a brilliant price.
| Alethriko | |
Service rating : Good communication, delivery as promised. Just had some problems with the website which does not like our address abroad Product : I was very disappointed with the flowers. They looked no nicer than a bunch from a local petrol station and looked nothing like the picture. Normally I don’t see the flowers I send but on this occasion I was unexpectedly present when they arrived Very disappointing.
| mumbai | |
Thank you for making such a beautiful arrangement of flowers by Serenata Flowers.The flowers were as fresh as shown in display and stayed for a week.I had sent the flowers to my love and he was happy and that made me more happy.
Service rating : I like the way they keep you informed of your order’s progress. Easy to use website, clear pictures, fair pricing. Product : Gift to say ’thank you’ to friends - they were delighted with the condition and selection of blooms.
Service rating : Excellent all round Product : Quick and easy service very quick to reply and rectify goods ordered in error . Friend was delighted with flowers arrived as requested and I was kept informed of arrival thank you will definitely use again .
Service rating : Excellent service! Easy to book and the flowers were delivered by 10:00am on Mother’s Day making one very happy mum and earning me lots of brownie points! Thank you! Product : Beautifully presented, fresh and obviously quality blooms!
| Indirapuram | |
Could have used technology to update the person who has booked the flowers.
Vague & unclear message raise anxiety which isn't good to offer when we are touching feeling & emotions of people.
I had some issues originally (flowers had been delivered completely ruined) but I contacted them and they replaced them immediately free of charge and there customer service was great about the whole situation.
They smelt beautiful and lasted a good while. There was a lovely selection to choose from and I was very pleased with what I ordered and so was the recipient.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.