Service rating : After a poor start with messages being delivered to say that the bouquet had already been delivered when it hadn’t and it eventually turning up three hours late. Messages having gone back and forth between ourselves and the company they eventually redeemed themselves by an apology and offers of either a refund or a re delivery of the bouquet - we accepted the later which was delivered the next day. Product : The quality of the flowers were poor, two broken blooms and squashed into the box meant that the bouquet was difficult to arrange. Also the bouquet itself bore no resemblance to the two images on the website giving the company some leeway for artistic licence it is still not acceptable.
Jacquie | Hersham | |
After I ordered I took a look on other websites with regards to qantity vs price and although there is obvious a difference in prices and goods in this basket - taking Thorntons into this one would get more value for money in purchasing the basket for more for less cost - overall well packaged and fresh qualtiy goods.
After a great deal of searching I chose this one for the flowers and colours demonstrated and appropriate. When they arrived they were nothing like I ordered, but my friend was so delighted with them it actually didn't matter. So thank you.
I have ordered a few bouquets and have always received a text to say that the flowers have been delivered, which is a great idea. However on the last delivery I did not receive notification of delivery until the following day ???
These flowers were for my sister in law to cheer her up. She was delighted with them and said how they began to open up after a few days. Nice to know that some flowers were delivered in bud therefore making the gift last longer.
Service rating : Ordered late the night before and arrived the next day before lunch and my friend was over the moon with them, i was kept informed of delivery times and was very hapy. Product : Flowers are still fresh and looking lovely 2 weeks later, very pleased.
Tracey | Moorpark | |
Service rating : Service was great, I used the website to order the flowers. Product : Great service, this is the first time I had used the Company. Flowers were beautiful and arrived on time. Thanks I will use you again and I loved the Free Shipping!
My friend sent me a photo of the flowers which looked similar to the arrangement advertised. I have not seen them in the flesh so am unable to give a more accurate score. However, my friend was very happy with them.
These were for my very good friend who has been feeling pretty low lately. She was thrilled with the bouquet saying the flowers were beautiful and really gave her a lift. My sincere thanks to Serenata.