Service rating : After a poor start with messages being delivered to say that the bouquet had already been delivered when it hadn’t and it eventually turning up three hours late. Messages having gone back and forth between ourselves and the company they eventually redeemed themselves by an apology and offers of either a refund or a re delivery of the bouquet - we accepted the later which was delivered the next day. Product : The quality of the flowers were poor, two broken blooms and squashed into the box meant that the bouquet was difficult to arrange. Also the bouquet itself bore no resemblance to the two images on the website giving the company some leeway for artistic licence it is still not acceptable.
Beautifully arranged flowers that matched the web photo. Mum said that they lasted over 2 weeks and many friends commented that they were beautiful and natural, nit something over - contrived. Mum loved the balloon toom a sweet little touch. I loved the choice of extras that weren't overpriced either and added a personal finishing touch. Thank you very much and well done. No one I have asked has heard of Serenata. Perhaps some extra advertising would help. I am sure that you will reap the rewards!
Flowers were beautiful & very fresh. I sent them to a friend who had had major surgery & she loved them. Only yesterday (3weeks later) I had a phone call from her telling me the flowers were still as fresh as the day she recieved them & had outlived all the others she recieved. Very impressed & would definitely use Serenata Flowers again if the need arose.
After I ordered I took a look on other websites with regards to qantity vs price and although there is obvious a difference in prices and goods in this basket - taking Thorntons into this one would get more value for money in purchasing the basket for more for less cost - overall well packaged and fresh qualtiy goods.
After a great deal of searching I chose this one for the flowers and colours demonstrated and appropriate. When they arrived they were nothing like I ordered, but my friend was so delighted with them it actually didn't matter. So thank you.
I have ordered a few bouquets and have always received a text to say that the flowers have been delivered, which is a great idea. However on the last delivery I did not receive notification of delivery until the following day ???
These flowers were for my sister in law to cheer her up. She was delighted with them and said how they began to open up after a few days. Nice to know that some flowers were delivered in bud therefore making the gift last longer.
My friend sent me a photo of the flowers which looked similar to the arrangement advertised. I have not seen them in the flesh so am unable to give a more accurate score. However, my friend was very happy with them.
These were for my very good friend who has been feeling pretty low lately. She was thrilled with the bouquet saying the flowers were beautiful and really gave her a lift. My sincere thanks to Serenata.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.