Service rating : After a poor start with messages being delivered to say that the bouquet had already been delivered when it hadn’t and it eventually turning up three hours late. Messages having gone back and forth between ourselves and the company they eventually redeemed themselves by an apology and offers of either a refund or a re delivery of the bouquet - we accepted the later which was delivered the next day. Product : The quality of the flowers were poor, two broken blooms and squashed into the box meant that the bouquet was difficult to arrange. Also the bouquet itself bore no resemblance to the two images on the website giving the company some leeway for artistic licence it is still not acceptable.
Service rating : I ordered some flowers for my friends 60th birthday. I ordered them for next day delivery. I like the fact that Serenata texts you to let you know they have left for delivery and another text saying that they have been delivered. Product : My friend rang me to let me know she had received her flowers and said how beautiful they were. Serenata is very easy to use and provide excellent service.
After I ordered I took a look on other websites with regards to qantity vs price and although there is obvious a difference in prices and goods in this basket - taking Thorntons into this one would get more value for money in purchasing the basket for more for less cost - overall well packaged and fresh qualtiy goods.
After a great deal of searching I chose this one for the flowers and colours demonstrated and appropriate. When they arrived they were nothing like I ordered, but my friend was so delighted with them it actually didn't matter. So thank you.
I have ordered a few bouquets and have always received a text to say that the flowers have been delivered, which is a great idea. However on the last delivery I did not receive notification of delivery until the following day ???
These flowers were for my sister in law to cheer her up. She was delighted with them and said how they began to open up after a few days. Nice to know that some flowers were delivered in bud therefore making the gift last longer.
Service rating : Ordered late the night before and arrived the next day before lunch and my friend was over the moon with them, i was kept informed of delivery times and was very hapy. Product : Flowers are still fresh and looking lovely 2 weeks later, very pleased.
Tracey | Moorpark | |
Service rating : Service was great, I used the website to order the flowers. Product : Great service, this is the first time I had used the Company. Flowers were beautiful and arrived on time. Thanks I will use you again and I loved the Free Shipping!
Service rating : Brilliant company everything done prompt goods as described love the emails and texts with updates. Strongly recommend this company to anyone! Product : Our friend who received them said they were really nice.
Service rating : Website was easy to navigate with a variety of payment options. Text alerts were an added bonus. Product : Very happy with the quality of the product although cannot comment on the packaging as I only saw them after they were unwrapped!