You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
If you're not delivering flowers in person and want to make sure they will arrive on time,upgrading to a timed delivery option is the best solution. For morning flower delivery, we offer a timed delivery which is guaranteed to arrive by 10.30 am at your specified address for an extra delivery charge of £9.99. AM flower delivery is perfect for occasions like birthdays or congratulations, when you want to make sure that the flowers arrive before the recipient leaves their home. To book an AM flower delivery, simply choose a bouquet from SerenataFlowers.com and on our product page you will see delivery options, one of which includes morning delivery. Please keep in mind our standard next day delivery, which is free, ensures your flowers arrive between 8am and 8pm, without any guarantees about specific time. If you want to reach the recipient on time in the morning, upgrade to a morning delivery for an extra delivery charge £9.99 for a speedy service. Upgrade to a speedy morning delivery is only available for our next day flowers and cannot be booked long time in advance, only for our next day orders. It is not available for same day delivery either. You can get flowers delivered before 9 am. Shop with confidence and enjoy an award winning flower delivery service from Serenata Flowers.
| Flower Delivery on Monday | Order by 9pm Sunday | Cost: Free |
| Flower Delivery on Tuesday | Order by 10pm Monday | Cost: Free |
| Flower Delivery on Wednesday | Order by 10pm Tuesday | Cost: Free |
| Flower Delivery on Thursday | Order by 10pm Wednesday | Cost: Free |
| Flower Delivery on Friday | Order by 10pm Thursday | Cost: Free |
| Flower Delivery on Saturday | Order by 10pm Friday | Cost: Free |
| Flower Delivery on Sunday | Order by 9pm Saturday | Cost: Free |
| Same Day Flowers | Order before 3.00pm Monday - Saturday | Cost: £6.99 |
| AM Delivery | Order previous day before 10.00pm | Cost: £9.99 |
| Afternoon Delivery | Order previous day before 10.00pm | Cost: £4.99 |
| Before Noon Delivery | Order previous day before 10.00pm | Cost: £4.99 |
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
