You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Finding flowers to send a special message to someone can be tricky. Do you go for the classic roses, or something a little different? Carnations or tulips? At Serenata Flowers, our skilled florists understand the language of flowers and can interpret your sentiments and create a perfect posy or beautiful bouquet for you. And because we believe that sending flowers in Ilkeston should be easy, we've created a simple and easy to use service that lets you pick your flowers online from the comfort of your own home. Unlike local florists in Ilkeston, we deliver seven days a week, so you need never miss an important anniversary ever again!
At Serenata Flowers, our skilled florists online are here to make your dreams a reality. Their ability to create stunning bouquets to deliver in Ilkeston means that no matter what the occasion, we can create a special gift to brighten someone's day. Our flower delivery service means that all you have to do is go online and choose from one of our gorgeous bouquets to get flowers delivered in Ilkeston. If you're looking for the best florist in Ilkeston, don't look further than Serenata Flowers.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
