* This product is delivered via an international florist network and, due to stock issues, it may be necessary to substitute the product ordered with an alternate product of a similar style and equivalent (or greater) value and quality.
Delivery Reviews
Customer reviews of the overall ordering experience
Three years on and I continue to be a loyal customer of SerenataFlowers because they are AMAZINGLY dedicated and talented when it comes to customer service, superior product quality and branding proposition within the current marketplace. I can not recommend their online service highly enough. Well done SerenataFlowers - YOU ARE FABULOUS!
I needed to send flowers to an address in England. Living in Belgium myself, I decided to google for a flower shop in the town where my friends live. This is how I found your website. On Monday I ordered the flowers and paid for them by credit card. Straight after that I received a confirmation by e-mail. Tuesday morning I received an e-mail with an Order ID and dispatch confirmation. Tuesday afternoon I was informed by e-mail that the flowers had been delivered. Thank you for this great service!
Easy to use website giving a reasonable representation of the flowers sent. At the end of the day the recipient was delighted and that is the sole aim.
My mother is a professional gardener so she knows a fabulous bunch of flowers when she sees one and Serenata Flowers deliver EACH and EVERY time I use them. The bouquets are well thought out, excellent value for money and freshly cut. Well done to the Serenata team, I come back to you again and again for the most gorgeous, most wow effect flowers!
The flowers were delivered when stated, thougH slightly later in the afternoon. Otherwise excellent service and kept informed throughout. Will use again.
made someone very happy, what more can you ask for?
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
International flower delivery
All international deliveries are passed to a relay network who then pass orders onto local florists.
We are unable to provide delivery notifications for international orders.
We do not guarantee to be able to follow delivery instructions.
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.
Belgium
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