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 Awards

Serenata Flowers is honoured to having received a number of prestigious awards and recognitions. We believe in excellence in all aspects of our business and delivering a five star experience to all of our customers. We would like to express our gratitude to over two million of our happy customers who chose Serenata Flowers to be the messenger of their emotions on special occasions in their life.

Gold Award - Flower Delivery - Webuser

Gold Award - Flower Delivery - Webuser

IMRG - Small E-Retailer of the year 2012

IMRG - Small E-Retailer of the year 2012

National Business Awards Finalist 2012

National Business Awards Finalist 2012

Best Valentine's Roses 2014 - GoodHousekeeping

Best Valentine's Roses 2014 - GoodHousekeeping

Best Mother's Day Bouquet 2011 - Which?

Best Mother's Day Bouquet 2011 - Which?

Feefo Gold Award 2017

Feefo Gold Award 2017

Feefo Gold Award 2018

Feefo Gold Award 2018

Feefo Gold Award 2019

Feefo Gold Award 2019

LATE OR NON-DELIVERIES

Whilst we deliver 97% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.

If your order still has not been delivered during this time you are entitled to a full refund, no questions asked.

PAID TIMED DELIVERY

If you paid for a timed delivery option and the order was not delivered on time, we will refund the delivery charge associated with your order.

Delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

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