Service rating : After 40 years apart, I did not discover my father’s passing until the weekend before his funeral. It was Sunday.
I had hours to arrange for flowers to be delivered to the family home the following day. However, good communications with Serenata Flowers helped me to complete the purchase of a Grandissimo arrangement of Oriental Breeze with two hours to spare. They arrived to my Step-mother’s surprise and delight just after the service.
She wrote to me a couple of days later telling me how they fill her home with a wonderful aroma. Thank you Serenata Flowers! Martin Underwood (Torquay, Devon)
Product : I never saw the flowers myself as I purchased them from the SerenataFlowers.com website but my Step-mother (who they were intended for) told me days later that her home was filled with a wonderful aroma. Thank you Serenata Flowers! Martin Underwood (Torquay, Devon)
Service rating : Emails and text messages kept me up to date with how my order was being processed, which is always very reassuring.
Product : I have been informed by the recipient that the flowers were "gorgeous". I did not see them myself so have to take her word for it, of course, but I am assured that they were much appreciated.
Service rating : Excellent service. Flowers delivered on time and in good condition.
Product : Recipient told me that the flowers arrived in nice box and were in good condition and still in bud., She enjoyed watching the flowers come into full bloom and it meant she could enjoy them for longer.
Service rating : The web site is a bit fiddly to use when applying a voucher but the overall service was excellent,and I felt confident that the service and flowers would be as described.
Product : I had an email from the flower recipient which says it all: "they are gorgeous - spectacular - such a thrill".
Service rating : LITTLE BIT DISAPPOINTED THAT THEY WERE LEFT AT THE FRONT DOOR AFTER BEING ASKED AT BOOKING TO LEAVE INSTRUCTIONS FOR DRIVER IF CUSTOMER NOT IN
Product : VERY NICE BOUQUET BUT TOO MUCH GREENERY UNLESS DIPLAYED ON THE FLOOR YOU CANNOT SEE THE FLOWERS
Service rating : Serenta Hampers kept me in touch with the progress of my order, dispatch and delivery. Excellent service all round.
Product : The hamper was a Christmas gift and the feedback we had was that it was an excellent hamper full of lovely products.
However I would appreciate not being inundated with mails asking me for feedback after every purchase. If something was wrong I would let you know, if everything is ok, and as I requested, then the only feedback you will get is repeat business.