Once again Serenata came up trumps, extremely reliable and flowers were beautiful, my friend was so pleased with them. there was a small problem with the courier however, who upon delivery did not follow the 'this way up' direction on the packaging, when my friend pointed out to the delivery man that he had the box upside down he replied that it was ok as it didnt contain glass, however upon opening she found that two of the lillies in the box were broken. Non the less the was delighted with her flowers and I will of course continue to use Serenata
Easy web site to use. Wide variety of arrangements to choose from to suit most occasions. Free delivery is a bonus along with prompt delivery. Flowers are frsh upon arrival and you can structure your order to suit your own needs. Updates of the order and it's delivery are received too. Errors made by a customer can be corrected by contacting the company promptly by e mail as I hgave had to do this in the past with an error I made with the delivery date
Although the website and the order process were easy to use and the flowers were beautiful the delivery of the product left alot to be desired. The bouquet was a Mother's Day present and the delivery took place late at night on the Saturday which was not acceptable as the recipient was an elderly lady.
Very helpful when I messed up my on line ordering. I spoke to a lady who confirmed my order and reassured me.
Ordered this basket the previous evening. It had arrived at my mums by 10am the following day. Excellent service.
Excellent service, great updates and fantastic customer service. I would not hesitate to recommend this company.
Service rating : very easy to order
Product : these flowers were a gift for my 15 yrs old granddaughter on the occasion
of her dance show and she was absolutely delighted