Again the only problem is the YODEL delivery company as they do not actually deliver as requested. They knock on the door and leave immediately or they knock on door and drop the flowers on the ground and leave immediately. The flowers are left in the open and not hidden from view. Sorry but YODEL should not be used as they do not care about customer service whatsoever and serenaterflowers are aware of this as I alone have complained 5 times.
Service rating : I have nothing but praise. Found the web site very easy to use. I did have cause to phone through to query something & again on a" free phone number" all was very straight forward & professional.
Product : I received a pic of flowers, to make sure they were ok. They were beautiful. Very Very Pleased. Will certainly use the service again.
Serenata double-billed me inadvertently and the issue has yet to be resolved. Their communication can be less than 100% at times. But their delivered products and service is excellent as well as their prices. I wish communication with them was better. I sent in my complaint about the over-charging and they never called, etc.
Service rating : As far as I know, all went well, the website was ok to use - but I have had no actual feedback on the quality of the flowers, but I assume they were fine, thank you
Product : I can only assume they were fine, but as I haven’t seen them - they were sent to a friend, I cannot comment. She seemed pleased with them
The flowers were very good however, as we had no indication that the flowers were actually sent or received we were unsure as to if they had actually been received until two days later when we had to ring the person receiving the flowers to find out if they had actually been delivered. The person who did receive the flowers was unable to make contact with us due to just being out of hospital.
Service rating : Pleased with ease of use of web site and overall service.
Product : Recipient was extremely pleased with bouquet which had been left in secure place at her address as she was away. Although not back for 2 days flowers were still in very good condition. Would use again.
Brilliant service however, I have had many problems with their deliveries via Yodel as they fail to deliver to the door and in one case rang the bell and threw the package on the muddy garden and left.