Service rating : Delivery was on time within 24 hours of the order being placed
Product : The flowers were very beautiful. But also very small!!! The photo on the website showed a reasonable sized and well arranged bouquet. Instead they arrived unarranged and very few in quantity - think of the size of the standard bouquets of flowers you can buy at a petrol/service station. The photo is not truly representative of what you will get in terms of size, It would be useful if on the website they could include in the description information on how many flowers/stalks there would be in all sizes. I have seen this on other web sites and it really does help when picking the size of the bouquet that you want. So.... if you want beautiful good quality flowers and don’t mind the very small quantity then buy them.
Service rating : A good services provided - the only thing I have to mention is that I had the flowers delivered to my wife’s place of work which is the local hospital and despite me putting the department she works for the flowers were left at the main reception. Luckily my wife eventually got them.
Product : Very good quality - the wife is very pleased with them
Service rating : A good service from start to finish a good range of products will definitely use again.
Product : I personally did not see the flowers, but my daughter-in Law said how wonderful they were. Thank you.
wasnt happy at all with the note that i sent my mom it was like a leaflet more than a nice note plus flowers wasnt as big as i expected them to be for the price i paid so wasnt best pleased if im honest felt very embarrassed!
I have used serenata several times and the results have been great. My last order was poorly delivered by the courier, late and damaged. However their customer service response was excellent , offering a completely free re-delivery of fresh flowers. Can't fault them
Service rating : service and packaging very good but our friend that recieved them showed us on skype. ( see box below)
Product : very poor product wanted more flowers in bunch too sparce for the money charged.
Service rating : A truly proffesional service highly recommended to everyone ,no fuss got the job done thank you all.
Product : Gorgeous flowers which were received with complete surprise my daughter she loved them thank you