Service rating : This is the second time I have ordered from here, and both times the total experience was absolutely faultless. I ordered a basket arrangement (Raspberry Ripple - Grandissimo) for my mother in Law who has just moved to a new house. They were ordered in the evening, and were delivered the following day. I would highly recommend Serenata Flowers to everyone, you wont be disappointed.
Product : The amount of flowers in this arrangement, far exceeded what I expected. There was a great variety, with Roses, Freesia, Carnations to name just a few. My Mother in Law could not stop saying how lovely they are, and she was ’thrilled to bits’ with them. An all round brilliant service, and definately one I shall be using in the future.
Service rating : Flowers been delivered with one day delay. I did receive a text saying courier couldn’t enter the property even though the property is hotel and employee on reception expected delivery as I’ve contacted them first. Courier did not even bother to turn up and rather sent a text delivery failed.big disappointment from me as moment of surprise was ruined as i had to contact recipient too.
Product : Quality of product was excellent
Service rating : Used via Amazon local - very pleased with the on-line experience
Product : Arrived on time and in excellent condition. My wife was very pleased as this was a thank you for all her hard work during our recent house move, A week later and all parts of the bouquet are still going strong
The service was really cute. They send you regular emails stating where in the journey the fliowers are and who signed for them.
I sent special instructions to customer services the night before the delivery and they followed each instruction without any complaints. Definite recommend this place
Service rating : Really quick delivery. Excellent service. Would defiantly use again without a doubt. Also very cheap prices but beautiful flowers!
Product : Beautiful bouquet of flowers. Would use again!
Problems with first bouquet but problem dealt with promptly and efficiently. Thank you. Only thing I would say it is far easier to talk to somebody on the phone than complain on your site. Took ages to sort and not easy for people of an older age.
Service rating : Easy to use online. Prompt reply when had a query. Good service.
Product : Really lovely flowers
Receipient was delighted with them.
Would use seranata again in the future.