Service rating : i have no complaints about the service - i was prepared for there to be a delay in delivery as the destination (Orkney) is subject to weather dependant transport Normally i would not have stipulated a date but as this was a birthday gift i hoped
I was surprised to be given a refund but congratulate your company on their customer service Thank you Product : My friend sent photo’s and was very pleased with her flowers again thank you
Service rating : I would have liked to receive an email confirming my order. However, the recipient loved the flowers and they were excellent value for money and good delivery! Product : Beautiful flowers and quality
Had to telephone as I couldnt complete my web order.
The customer service was excellent, and the operator was extremely helpful and pleaseant, on a bank holiday too.
I was also updated regularly on the status of my order.
Using this site was very easy, I had to change the delivery date and it was easy to do. The tracking facility was very useful, and it arrived when they said it would. This was good as the recipient did not have to wait in all day.
Flowers were delivered on time. Only glitch was that hand cream was requested, but fudge delivered instead. Could have been embarrassing if the recipient was diabetic. However, the problem was dealt with promptly by Customer Services and a refund granted.
If the flowere were as good as the service theres nothing to worry about.
Recieved regular updates regardg the delivery
Delivered as requested
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