Service rating : Updates were plentiful. Update of expected delivery times to my phone and email which was just what I needed to help me track and also so I could rest assured my flowers were on their way. I chose the courier service between 9-12am and the flowers arrived first thing in good condition. Product : Actual product was poor considering the price. Presentation was absolutey terrible. Merely wrapped in clear plastic and loads of cellotape to wrap it into a tiny little box to stand in. I know there is an option for a vase, but it should be in a decent gift bag at least if you dont chose the vase option - not a small little white box wrapped in cellotape. The wrapping wasnt very nice, it should have been colorful and pretty on the eye - but it was poorly presented and deisgned and just overpowered the flowers which werent actually too bad. The stick was huge and just towered over the flowers. The small box the flowers were in would make standing the flowers quite difficult. Design and presentation should have been alot better. Did not look like it was presented by professional florists and looked rushed.
Service rating : Easy to use service, even last minute for a man to order! Perfect delivery and packaging. Never experienced any difficulties so I’ve never had to contact them. Serenata also txts and emails their status and delivery time slot, a service I’ve never experienced. I HIGHLY recommend to all! Product : Yet again I am amazed with the quality of hand picked flowers, always ensuring the best. Always a high quality for low price and also long lasting!
You should have more options how to leave the flowers at delievery address.For example phone number of a person who will recieve them,So if they do not open door quick enough call would be a good idea.My friend has mobilty problem when the flowers arrived courier knock on the door twice and left the door.She barely cought him ouutside knocking on the window to stop him from leaving.
| Monson | |
It is hard to get a recipient to tell one whether the flowers you sent were not of good quality.
That said, as far as I can tell they were [almost?] as good as the ones received the last time I sent flowers, and your service was a lot less costly! From my position, I think this was good value for money ;-)
| Loanhead, edinburgh | |
Service rating : Delivery service was excellent. But only one suggestion, your communication service need improvement as different confusing messages regarding timings of delivery were sent.
Rest excellent work Product : Beautiful , fresh flowers. Still look beautiful after a week .
Would look fwd to many more from you
I apologise for not being able to leave a comment about the flowers but the person to whom they were delivered has not contacted me to let me know that they have arrived or what they were like, so unfortunately I cannot be more helpful to you.
Many thanks for your response to the altered date for delivery, most kind of you.
I am sure they would be lovely.
| Singapore | |
Service rating : Reliable. Every time I place an order, it always get delivered. Sometimes the status of my order lags but it always get delivered. I have peace of mind every time I use Serenata. Product : Flowers were lovely. A few broken buds but most likely damaged in transit or by the recepient (hotel front desk).
Service rating : Delivery as described - checking on delivery service could do with improvement like a propsed eta for delivery??!! Product : I ordered a bunch of twenty four red roses for valentines and when the roses arrived already four of them had broken heads - not good for trying to impress somebody - especially with increased prices at this time of year!!
Good quality large roses, a nice surprise for my wife on our Golden Wedding Anniversary. My only minor comment would be that it would have been nice to have had the option of adding some gypsophilia., but this doesn't detract from the previous comments.
Valentine roses (20) arrived in good condition and lasted 2 weeks which was good. Would have liked to seen roses with some accompanying white stems to break it up a bit. Also, the roses didn't have a strong scent. Otherwise very happy.
you saved my life, and must thank you for that. the flowers, roses were lovely, and the teddy was a nice little touch. delivery was on time thank god. the vase was a different one to the one I thought we were receiving, but the boss was more than pleased. so thank you so much regards mike.
The roses have lasted a long time so this is a *big* plus. On a slight negative, the rose stems were rather short, one of the 24 was broken and the delivery presentation was nondescript. For the price, I think the presentation could have been better.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.