Hello - we organised a bouquet of red and pink roses for my grandma on Mother's Day and we would just like to say thank you so much. She absolutely loved them and said they lasted far longer than any roses she had seen before (sending us a picture a week later and still looked perfect) service was also great so just want to make sure you are all thanked! We will recommend to anyone - Liv
Service rating : Prompt and efficient. Product : The roses arrived a little battered and despite following the information on the caring for your flowers card, the roses were pretty much dead after 48 hours. Very disappointing and has put me off using Serenata again. I have been away on business so haven’t had the chance to feedback until now.
Service rating : brilliant company, brilliant service, would use company again .
from oredering to delivery excellent!! thankyou. Product : the person i sent the flowers too loved them and told me they were really nice, so much so they were sent to cheer her up ,instead she cried, but they were happy tears .so thanks to serenataflowers.
Service rating : Delivery was within the time scale contracted and the flowers at point of delivery were as expected. Product : The roses were well /strong on delivery but had become wilted within 24 hours. This seemed a very short shelf-life. They had been put in water on delivery and in a cool ambient temperature out of direct sunlight.
The roses were in excellent condition, and gorgeous! - lovely pink and red roses.
They have lasted for over two weeks! - kept in a cool room. The flowers are a medium size, and good quality. I will definitely purchase them again.
They were more open than I had hoped and a little brown on edge of petals. They didn't make me think 'wow'. Sadly the recipient was out on this very hot day and no attempt to place flowers in shade but on doorstep in full sunlight all day.
| Doha | |
I’m really satisfied with your service. The flowers are exactly as I have expected. My mum was absolutely thrilled and I am so thankful that through your company, I was able to reach out to my mum even though i’m miles away. Will definitely order again!
Very good. I had to change the address post-ordering, this wasn't an issue at all and I received a confirmation email that this was done. Great service.
| Cerisy-la-Foret | |
As I never see the actual arrangement, I can only say that my recipients have always loved the flowers sent and have been pleased with the length of time they remain fresh.
| Old Orchard Beach | |
My wife said about half of the flowers were fresh. The other half were okay but didn't last long. A few came with leaves that turned brown by the next day. Overall she was happy with them.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.