Service rating : Website was easy to use but having paid a relatively large amount for delivery before 10am as I was catching a train shortly after was a bit disappointed they didn’t arrive till just after, cut it a bit fine. Product : Would have liked to give a score between good and poor, again bit disappointed, understand they weren’t massively expensive but had a lot better for similar price before. Bruised and a little crushed around the heads, quite few black petals on some of the roses as if they’d given up...
Service rating : Delivered on time Product : roses arrived with the stick mostly outside the carton which had cased the roses to become damaged against the carton. One was broken and the rest bashed. I suggest that you place some sort of end on the stick to stop it sliding out of the box and then this happening in the future
Service rating : they arrived when you said on the day and time frame good Product : they did not look in particuarly good health as a day after they had consumed on the water in the vase.and i had to dispose of 2 ot them,, i am now removing and keeping the others going hoping won’t lose in more.
My wife was very happy1
| Toorak | |
Service rating : Updates on delivery of flowers excellent Product : As far as I know the roses were fine however I didn’t like to ask and the person they were delivered to would be too polite to tell me if they were not fresh etc
I will use SerenataFlowers again.
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Service rating : WHY HAVE A BOX I HAVE ALREADY PUT EXCELLENT WITH THE EXCEPTION OF THIS SURVEY Product : NOT SEEN BUT TOLD VERY NICE .SAME COMMENT SURVEY POOR , WHAT DOES NOT TRIED YET MEAN.WHEN YOU HAVE NOT SEEN SOMETHING YOU CANNOT DESCRIBE IT
Excellent quality flowers. (Apparently the sachet of food was missing) but they were well packaged and certainly did the trick! I will certainly use Serenita Flowers again and recommend them to my friends.
These were for my daughter for coming home to look after me and to ensure that I ate well whilst she was here, the Roses arrived at her home and she was thrilled and rang to tell me just how lovely they were
| Canyon City | |
My friend liked the flowers a lot and thought they were beautiful, and that made me happy.
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Flowers were in good condition and greatly admired and appreciated. Service is always efficient and accurate.
I didn't actually see the flowers, but my mum was delighted and said they were beautiful. Thank you
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of 42 reviews
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.