Service rating : Always do exactly what they say they will. Flowers are always the quality I expect, look exactly as they are on the site and always arrive when they say they will. The texts to give progress are really helpful. Have been using for some years and have never been disappointed. Would highly recommend. Product : Very beautiful arrangement, still beautiful a week later. My mother loved them - they were for her 87th birthday.
Service rating : Easy to order online, excellent delivery, good selection of prices and first class flowers. What more could you want? Product : Even though I didn’t see the flowers, my Mum was extremely pleased. She said they were beautiful and the smell of the peonies were wonderful. ALWAYS an excellent service from Serenata. Thank you
Service rating : When they arrived I thought they weren’t as described but, after a few hours there were absolutely beautiful. Product : Fantastic... They were for my daughters anniversary she had peonies for her wedding will certainly order again.
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.