Service rating : Competitively priced but the informal, friendly wording on emails was really personal and charming. The flowers were delivered as required and the instructions on the delivery notice was so well worded, my friend was SO pleased. For customer service and making the order personal and the words used on the order confirmation and delivery status was brilliant! I would give this company an excellent rating and would recommend them to friends. I will certainly be purchasing from this company next time I want to send flowers. Thank you for such great personal, friendly service. Product : Although I obviously did not get to see the product, my friend said they were carefully packaged and the care information was worded beautifully and was very informative.
Service rating : Very good at sorting my mistake - although the first customer service guy was pretty poor - the second more than made up for it. On a scale of 1-10 I would say Samantha was 11 Product : I did not see them as they were sent to a recipient 150 miles away - but she was pleased with them
| Phegans Bay | |
I am very pleased with your emails which let me know what was happening in England whilst I am in Australia.
The flowers were for my aunt’s 102 nd birthday and she is still able to enjoy flowers.
I have not heard to date what she thought but I am confident she was pleased.
Look forward to booking more flowers next year when she is 103.
I had asked for next day delivery but hardly expected this to happen as I had not paid any extra for this. However the recipient told me of the delightful way the flowers were delivered that morning, so the actual presentation added to the gift.
I was certainly well pleased, and so was my friend. I greatly appreciated the updates on the delivery, which were cheerfully phrased. She sent me a snapshot of the flowers, and I almost was tempted to order some for myself.
Service rating : Great service, letting me know every step from order to delivery. I have used this company lots of times and will continue to do so. Product : The recipient tells me the roses were beautiful and a gorgeous shade of yellow
| Great Missenden, Bucks | |
Service rating : Although I had not tried this service before I was impressed as I was looking for yellow roses to be delivered the following day but didn’t want a huge bouquet . Product : My friend was delighted and said how fresh they were
Service rating : Flowers arrived at the correct place on the stated day. Value for money was good for delivered flowers. Product : One bloom arrived with no head. Otherwise the bouquet was as expected. packing materials inside the box were very minimal but the flowers did not seem to suffer.
Service rating : the service was good and deliverd on the wright day. Product : the roses 3 died with in 24 hrs, the rest only lasted another 48 hrs so not very imprested.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.