I use Serenata regularly, but the latest delivery was most disappointing. Have they sacked their Quality Controller? The flowers were meagre, hardly qualified as a gift, and barely lasted 7 days before being thrown out. Very sad. May give Serenata one last chance, but otherwise they are history for me- went the same way as Interflora.
Have used this company twice now and would highly recommend them. Excellent choice of arrangements and prices. Brilliant customer service with regular email updates on order progress and delivery. Friends were delighted with flowers on arrival.
The recipient was delighted . She had just moved house into Sunflower Close and the bouquet with the sunflowers was so appropriate. She said the y were just beautiful. Thankyou very much for making my friend happy!
Efficient, no nonsense, straight forward from ordering through to acknowledgement of tracking service and I would use every time. I guess where I may send flowers to the same person more than once it might be worth considering refreshing of options available periodically.
Ordering and pricing simple and straight forward, delivered on the day promised and recipient very pleased with flowers and chocolates.
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.