My sister-in-law said the flowers were beautiful, but I did write to their customer services to complain about the delivery. It was supposed to be delivery to her house or a neighbour, but my sister-in-law was in and they didn't ring the bell or knock and left the flowers on the doorstep in full view. Even though this was just to inform them it would have been nice to have a reply to hopefully say they would look at the delivery problem, because of this I would not use them again.
Service rating : Service was excellent - was kept informed of the status of my order. Product : The flowers were delivered on time however when my friend sent me a photo of them I was not impressed - the lillies looked old - my friend would not have told me so I’m glad I asked her to send me a photo. So sorry to say but I am disappointed in the product but not the service!
Service rating : I don’t know anything about effectiveness if delivery or quality of flowers as it was a gift
I rated you as good because I liked Saturday delivery and fast, sassy feedback on status Product : I was dissapointed I could not find larger bouquets on you site. Don’t know how it l9oked as it was a gift
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My mum was really pleased with the flowers for her birthday. I have used Serenata a few times now and every time the process has been easy, the delivery has had no issues and the quality of the flowers and arrangements have been excellent. I totally trust them now.
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The flowers were a surprise for my wife's Boss who was hosting a small gathering at home on the Saturday afternoon. The flowers arrived on Q as we were finishing the buffet............perfect flowers perfectly timed! Thank you
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I never know who to trust as I am living in Canada and the flowers going to UK.
The service was great, I was informed regularly as to where my order as and when it was delivered.
Apparently the flowers were gorgeous ! And that's just what I had hoped for.
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I had flowers delivered for my sister-in-law's special birthday, she loves flowers and so these needed to be just right!! She was delighted, and sent photos. She was still delighted two weeks later when the flowers were still looking good. Many thanks, another success.
Service rating : web sight first class after sales service is even better Product : i buy my wife over a year many bunches of flowers but yours get better each time i have placed a order also the price you pay you get good value for money
Service rating : Awesome service. Wonderful product. Exemplary communications throughout the process. A real pleasure to use. And mum was delighted too! Product : Worth repeating... all the above. Beautiful product which really made my mum’s day.
I ordered these flowers for my Daughter’s 40 th Birthday..they arrived on time...and she was thrilled to bits with them..a week later she told me they were still beautiful...I was so please as I could not be with her for her special day..I will definitely be using them again...
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It would have been excellent but Serenata sent a tactless confirmation to me, the sender, about the recipient who was suddenly a widow; a more sympathetic response needed. They were for a 'death' not celebration!
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The flowers were delivered promptly, and Serenata kept me advised. The recipients were delighted with the flowers, and sent me a photograph. Very good service!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.