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SerenataFlowers.com Customer Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Feefo
Trustpilot
Google

ALL TIME

4.3/5 (86%)

(based on 204422 reviews since March 2013)

Last 30 Days

4/5(80.9%)

(based on 1555 reviews, 22 August - 21 September, 2018)

Last Week

4.1/5(81.2%)

(based on 341 reviews, 14 September - 21 September))

At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.

Nottingham
My Mum loved the flowers and they lasted really well. They were delivered at the right time and the emails keeping me up to date with delivery progress were amusing, as well as useful
Shipley
The flowers delivered were not quite as expected. The flowers chosen were of bright and mixed colours and the ones received looked to be all the same shade of pink. The service and feedback was excellent
Liverpool
As Always service was excellent.
Bristol
Hi I would buy from Serenata Flowers again. I am in New Zealand and my son and daughter in law are in Bristol. The flowers were for my daughter in law and were very much appreciated by her. I am worried they were a couple of days old by the time she got them - the day they were meant to be delivered, the delivery failed and the following day I got an email to say there had been a mix up again and they still had not been delivered. So in future I would be ordering to have them delivered a day in advance of when I wanted, just in case they are late. I think if they are two days late Serenata could assure customers that they will re-make the bunch to be sure that they are fresh. It's great to be so far away and still be able to order flowers and get them to the right place eventually though :-)
Norwich
Fresh flowers delivered when promised. Recipients liked packaging and displays. Good value for money using offer code. Thank you
Rhyl
They arrived. In great shape. Very helpful driver
Colchester
delivered on time and happily received, thank you.
Pershore
Great service always been impressed, reccomend them highly
Chippenham
The service was very good and my auntie loved the flowers and they lasted a few weeks.
Aberdeen
Definitely recommend Serenata Flowers for ease of ordering and information on and after delivery . Great customer service, thank you.
Great Yarmouth
Excellent service from start to finish. Very reliable and beautiful flowers. I was kept informed of when the flowers had been dispatched and when they had been delivered. Recipients very happy with their bouquet.
Conwy
great service.
Glasgow
Easy to order and delivered as arranged
York
Great service, beautiful flowers. Thank you ??
Hove
Flowers were good, as described. Delivery time was rather open and vague and was only notified once delivery was made. Other recent deliveries I have ordered have notified me of an expected delivery time which is better
Ilkeston
Delivery was always on time the flowers where never damaged and a very easy website to use with a very good selection of flowers would strongly recommend to others
Poole
Great service. Quick and easy to order and a quality product
Bushey
Beautiful. Delivered on time and in time. Was a lovely surprise for the recipient. Thank tou
Plymouth
I would have no trouble recommending Serenata Flowers. The flowers were excellent and The service impeccable.
The recipient said the flowers brightened up her room. Job done!!!??
Leeds
Serenata made good on a previous order that was less than perfect. That was the only time I have ever been disappointed with an order but the customer service was excellent and they put things right in double quick time without fuss or argument.

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