Serenata flowers Customer Satisfaction and Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Feefo Trustpilot Google

ALL TIME

4.4/5(87%)

(based on 183248 reviews since December 2011)

Last 30 Days

4.2/5(84.4%)

(based on 1609 reviews, 27 April - 27 May, 2017)

Last Week

4.2/5(84.3%)

(based on 230 reviews, 20 May - 27 May))


At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.


Latest customer reviews:

Renee

King's Lynn 25/05/2017

After receiving about half a dozen bouquets, ours was deemed "Best of the Bunch" . The delivery service was excellent with updates sent to phone. Would definitely (and have) recommend .

Peter & Janette

Windsor 25/05/2017

Very good efficient and friendly service. delivery tracked all the way. recipient delighted with freshness and display

Ian

Bourne 25/05/2017

Much better this time - certainly made up for the Mother's day disappointment, Thank you.

Kristaps

Worthing 25/05/2017

Great flowers

Pauline

Littlehampton 25/05/2017

The whole experience was easy and a pleasure to experience. Great selection, great value for money and terrific communication throughout. Last but not least the recipient said the flowers were beautiful.

Bonnie

St. Albans 25/05/2017

Happy with my purchase, arrived on time and in good condition.

Sue

Hull 25/05/2017

I often send flowers to my mum and she is always pleased to receive them but this is the first time she has asked me to let the florist know how lovely the flowers were and how much they brightened her day. The email updates were really useful for me. I will be using Serenata again

Allison

Glasgow 25/05/2017

Flowers we beautiful and arrived on time

Trudy

Colwyn Bay 25/05/2017

My Auntie said they were the best ever beautiful flowers. I have ordered many times from you in the past few years as living in Canada I don't get over very much. My Auntie Sheila is 89 yrs young and has been the best Mom for me ever. I love her dearly and Serenata flowers I can trust! Thank you very MUCH! Sincerely Trudy Thomas

Hilary

Lymm 25/05/2017

Wonderful as always

Wilfred

London 25/05/2017

After reviewing various presentations in the website, on-line ordering was easily accomplished. Good programing. Pricing was reasonable. The Get Well card should not cost that much. However, I understand that requires manual input so am OK with that. Progress in acknowledgement of the order was prompt as well as delivery notification. Recipient was very pleased with the flowers. Thank you.

Nikki

Penrith 25/05/2017

Order delivered on time and was kept informed every step of the way. Puts your mind at rest when purchasing from another country! Great customer service and beautiful plant, would recommend.

Heather

Portrush 25/05/2017

I saw a photo of the flowers & they were beautiful. I liked the way they kept me up to date on the progress of my order.

Susan

Northwich 25/05/2017

Excellent service - easy to use website, great updates on delivery status and beautiful flowers when they arrived. Oh and great value too!

Brian

Liverpool 25/05/2017

Efficient service...website easy to use...arrived on short notice at the address...please have more than one card for sympathy...excellent tracking

Hazel

Huntly 25/05/2017

Easy to order, arrived when they were meant to and I got a message to let me know they had been delivered. Any the recipient was pleased with them. Thanks

Doreen

Ipswich 25/05/2017

The flowers were beautiful, she had just come out of hospital, and they cheered her up. Excellent service.

Benita

Brackley 25/05/2017

Prompt service and beautiful flowers excellent and I use them every time and they are consistently excellent

Albert

London 25/05/2017

Yes I would use you again.

Ryan

Lyon 25/05/2017

C'était un excellent! Je suis Canadian, et j'ai acheté les fleurs pour une amie a Lyon. Elle les a recu bien sans probleme, et elle était tres surpris! Merci beaucoup! Je vais utiliser Hipper dans le futur =)

At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.

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