You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Going online to shop is now so easy, and at SerenataFlowers.com we're making it just as simple for you to order flowers online in Shiremoor. Our online flower shop is open 24/7 whenever you need to order a bouquet or even a single red rose. It's safe and secure to use our florist online too – simply click on the bouquet you want, pay using our safe and protected shopping cart, and skilled florists in Shiremoor will turn your online order into a reality. With next-day delivery too, what could be easier?
Glorious gladioli, fabulous ferns and charming carnations - our florists can take any fresh flowers and create wonderful bouquets and posies to send to any address in Shiremoor. All it takes is a few clicks and our florists online will do everything else for you. Simply choose from our selection of beautiful blooms and a florist will create and deliver your gift the very next day to any location. Our florist delivery service is fast, efficient and we only ever use the very best flowers to send the perfect posy to your loved one. Or why not trust our skilled craftspeople to create a unique bouquet for you?
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
