You might want to check our FAQs in our support section.
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Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Ordering flowers online is simple. At SerenataFlowers.com we've created an easy to use and totally secure online flower shop you can access 24 hours a day, seven days a week. To send flowers in E9, simply browse our selection of bouquets, pick the one you want and pay using your credit or debit card. Our skilled florists in E9 will then turn your order into beautiful reality using only the freshest flowers, and deliver it the next day to any address. And all this can be done with just a few clicks of your computer or smartphone!
Sending flowers by post couldn't be easier. Once you've picked your perfect posy from our online selection at SerenataFlowers.com, our skilled florists in E9 will create your bouquet ready for a next-day delivery to any address in E9. Our specialist flowers delivery service is designed to preserve your blooms, keeping them beautifully fresh and fragrant as the moment they were picked. All of this is done with just a few clicks of your computer from the comfort of your home – just pick and click, and then let us take care of your flower delivery for any occasion.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
