You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Want to send a beautiful bouquet of flowers but can't get to the high street? At SerenataFlowers.com, we've made it simple to order flowers online at any time, day or night, and have them delivered the next day to any address in Merton. Our safe and secure online site lets you browse a selection of stunning bouquets at affordable prices. Simply pick and click, and your order will be looked after by florists in Merton who will turn your online flower order into beautiful reality. And you can do this all from the comfort of your own home.
To translate your message into something really special takes a florist with real skill and passion. Our florists in Merton are those people – dedicated, artistic people who really care not just about flowers, but about the people who are sending and receiving these messages. As florist online we make sure that your bouquet is the best it can be. At SerenataFlowers.com, our people understand the language of flowers, and exactly what you want to say. They can arrange for a delivery in Merton so that no matter where you are, you can always send a special message in flowers.
Flowers are a special part of all our lives, whether we have a garden full of blazing blooms or a single rose in a vase. They even have their own language, with different blooms meaning different things. Want to say 'I love you' or 'happy anniversary'? We can help. Our skilled florists in Merton speak this floral language fluently, and by picking your flowers online from SerenataFlowers.com, your floral message can be delivered to any location in Merton, whenever you want.
You can arrange for a flower delivery in Merton from the comfort of your own home. It's never been easy to send flowers with SerenataFlowers.com. Our specialist flower delivery service in Merton makes sure that every bloom is lovingly looked after and delivered to the address of your choice, seven days a week. Our next day flowers can be with you from Monday to Sunday, making our ship and send service perfect for weekend birthday surprises or mid-week I love you impulsive romantic moments. What could be simpler?
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
