You might want to check our FAQs in our support section.
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If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Online flowers from SerenataFlowers.com are the quick and easy way to send a beautiful bouquet anywhere in W1. All you have to do to ship a floral gift to any address in W1 is browse our selection of flowers online, pick and click, and then pay using our secure payment service. Our skilled florists will then put together the bouquet of your choice using the freshest flowers, and our florist delivery service will then deliver the next day. This exclusive flowers online service is accessible from the comfort of your own home, 24/7, whenever you want to send someone special a beautiful message.
It's never been easier to send a perfect posy from SerenataFlowers.com to any address in W1. Our florists use all their skill and experience to ensure your chosen flowers arrive looking fresh and fabulous. Whether you're sending blooms in W1 or an impulsive gift, our expert florists will hand pick your blooms from only the freshest flowers available. From delicate orchids to fragrant roses, sending flowers to someone special couldn't be simpler. Choose from a wide range of our flowers online, add a special message and let us do the rest.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
