You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Why spend hours looking for a flower shop on the high street when you can send blooms anywhere in Penylan from the comfort of your computer? At SerenataFlowers.com, we've got a fabulous range of flowers online for you to choose from. Our next-day delivery service means that whether it's a birthday or a spur-of-the-moment impulse to say 'I love you', we've got it covered. All you have to do to arrange a flower delivery in Penylan is pick and click from our florist online. Sprays or single roses, posies or brides bouquets, we have fabulous flowers for every occasion.
Training as a florist takes years of dedication and skill. Our florists in Penylan have the experience and the passion to create beautiful bouquets for any occasion. Whether it's a simple impulse buy to tell someone you love them or the flowers for a wedding, birthday or anniversary, our florist online can pick the right blooms for you, and our florist delivery service in Penylan brings them right to your door or any address you choose. At SerenataFlowers.com, flowers are our passion, and making our customers happy is our pleasure.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
