You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
Do you want to send someone special in New Inn a floral thank you? Is Mothering Sunday coming up and the flower shop in the high street won't deliver? We will – at SerenataFlowers.com, our flowers delivery service in New Inn will deliver a beautiful bouquet any time, anywhere. And you can arrange it all from your home and our wide range of flowers online. Simply browse our fabulous selection of beautiful blooms and we'll do the rest for you. Our skilled team know exactly what you want to say, and can pick the right blooms that will light up anyone's day. Finding flowers online couldn't be easier.
Are you a dedicated online shopper? It's the easiest way to get just about everything you need, and now SerenataFlowers.com makes buying flowers online easy too. Our skilled florists in New Inn can transform your online order into something really special, with a next-day delivery service to any address in New Inn too. Forgotten a birthday? Or that wedding anniversary again? Simply browse our safe and secure site, pick and click and we'll take care of everything for you. No fuss, no bother, just a convenient, 24/7 flowers online service for you.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
