I didn't actually receive the goods but I rate it "good" because I was immediately awarded with a full refund. However the service delivering as promised would have been much better, obviously!
I placed this order a week before the event which was when I needed to get these dozen red roses to a special person for her birthday. I thought a week was more than enough time to prep, package and post out. I had paid extra for a "before noon" delivery...
Searching for florists, I wanted initially a local one and when searching for one in the SW London area via the internet, SerenataFlowers came up. However it turns out the flowers came from Birmingham. It isn't a problem as such unless this distance was the cause of why the flowers didn't turn up before noon on the day in question... If the company claims to use local florists or allow their website to come up in local searches when they're not local, this can be misleading if the service is not seamless or falls down..which it did here.
Another issue was that I asked the recipient to stay in until midday on a very important day of hers. However as the flowers didn't arrive, she had wasted that time and it stressed her out more as she had lost four hours which she needed in preparation for the evening.
A delivery service for relaxing, calming products such as flowers should do the total opposite affect than to cause stress on both the recipient and person who ordered them. Reason I used this service was because I couldn't physically be there, as is why most people arrange flower deliveries.... So for a company which claims to do just that (alleviates that burden of not being there for that special person) but doesn't actually deliver, defeats the point of providing this service in the first place..
I had difficulty changing my on line order and it was frustrating not being able to talk to a person on the phone and there was only an automated response from my e mail queries as I made the order on a Sunday . However on the Monday my problem was dealt with in a very positive and customer friendly way via e mail and as I hadn't been able to cancel my accidental double order I was most pleased and impressed to be given a refund on the part order that I hadn't been able to cancel . I would definitely order from them again and my daughter did the following week as they were so good with responding positively .
Service rating : The shopping experience was fine, I ordered a day before the deliver and chose free delivery and the flowers were delivered around 2pm also I got a text when they were dispatched about 1hr before delivery. The customer service team responds very quickly too as I had a query and got reply.
Product : The roses were fresh, neatly wrapped and boxed. Although I was expecting the flowers to be a bit bigger in size.
Service rating : Excellent service. Please give an option for buyer to pay for early delivery on Sunday. I ended up ordering a bouquet for Saturday for me to give out on Sunday, because there seemed to be no way to guarantee a Sunday morning delivery.
Product : Very pretty indeed. I needed to keep it in the box for a day because of when I was seeing the receiver and a few blooms looked a little dry by then.
Due to travel, I have sent flowers to friends and family for many years. It was on recommendation recently that I was told about Serenata. Not only is this company a lot cheaper than some of the leading businesses, but the quality and service is a lot better. With a wider range of unusual bouquets and flowers, your loved ones will like the extra attention to detail and thought. The delivery was on time and the flowers healthy.
Service rating : Easy to order and gift received on time.
Product : Flowers delivered within the time frame and recipient said they were lovely. They achieved exactly what I had hoped for, putting a smile on the face if a very ill fried.
Recipient was thrilled with bouquet and it achieved all that I wanted it by putting a smile on a very sick friends face.
Service rating : The service was excellent, received flowers next day as promised. Good choice of flowers to choose from, was pleased with the selection.
Product : Was a tad disappointed at the size of the bunch, expected them to be bigger. Other than that, they were lovely and bright as intended. Put a smile on the recipient’s face!