Service rating : The website service was good and prompt accurate delivery and advice given.
Product : The flowers were a disgrace. This was a bouqet to say thank you to someone who has been helping us with childcare. The gergras were missing petals and the purple flowers had old edges (slightly brown). The lillies were still closed when i saw the flowers so they may open and be fabulous but the rest of the flowers will be dead by then. I clicked on a deluxe upgrade but the bouquet was sparse and looked incomplete. I have had to buy more flowers as they did not represent what i thought i was buying and certainly did not say the thank you that i had hoped.
However, the flowers did arrive a lot later than expected (I had assumed that once I received the email dispatch alert, that it would be only an hour or two after that time) and the delivery guy didnt ring the bell or knock the door. The recipient only found the flowers on the doorstep because they were on their way out, some time later. The bloom was lovely, it would just be good to have a more accurate idea of delivery time and ensure the recipient actually receives.
Very good but I must say I did have a bit of trouble with ordering on your website, it wasn't very clear to me where to write address if where flowers were going, I didn't realise that that was where note went. I also could make the order on my I pad bas could access the checkout on page, I had to go on the main computer to make he order
The delivery was to a hospital but did not arrive, the chocolates were returned to Serenata, I assume it was because the courier was probably expected to pay to park to enable him to drop off the gift. This I can understand, no one should have to be out of pocket. Sereneta did offer to re deliver but I declined.
Service rating : A good selection of flowers to choose from at a good price.
Product : The flowers didn’t look like the picture on the website and a few of them looked like they were very dry and wilted already. I expected fresh flowers to be delivered. Shame.
I didn’t buy a specific card but the tatty piece of paper on which my message was written was very disappointing. I expected something more professional and durable, rather than the flimsy, poorly printed piece of paper that was sent.
Service rating : Great service and quality products
Product : Beautiful, delivered in bud and 1 week on still going strong. It has been a delight as the flowers have opened and the fragrance is wonderful