Service rating : The website service was good and prompt accurate delivery and advice given.
Product : The flowers were a disgrace. This was a bouqet to say thank you to someone who has been helping us with childcare. The gergras were missing petals and the purple flowers had old edges (slightly brown). The lillies were still closed when i saw the flowers so they may open and be fabulous but the rest of the flowers will be dead by then. I clicked on a deluxe upgrade but the bouquet was sparse and looked incomplete. I have had to buy more flowers as they did not represent what i thought i was buying and certainly did not say the thank you that i had hoped.
However, the flowers did arrive a lot later than expected (I had assumed that once I received the email dispatch alert, that it would be only an hour or two after that time) and the delivery guy didnt ring the bell or knock the door. The recipient only found the flowers on the doorstep because they were on their way out, some time later. The bloom was lovely, it would just be good to have a more accurate idea of delivery time and ensure the recipient actually receives.
Service rating : The service was extremely efficient and I liked their sense of humour!! It was easy to use and I was kept informed of progress all the way. Well done! I will definately use them again.
Product : The recipient tells me they were excellent, although I have not seen them myself due to the distance involved.
The delivery was to a hospital but did not arrive, the chocolates were returned to Serenata, I assume it was because the courier was probably expected to pay to park to enable him to drop off the gift. This I can understand, no one should have to be out of pocket. Sereneta did offer to re deliver but I declined.
Very good but I must say I did have a bit of trouble with ordering on your website, it wasn't very clear to me where to write address if where flowers were going, I didn't realise that that was where note went. I also could make the order on my I pad bas could access the checkout on page, I had to go on the main computer to make he order
Whilst the flowers were beautiful and they arrived at their destination promptly - the message card was omitted so the recipient had no idea who they were from. These were in sympathy flowers and our heartfelt words were omitted.
Service rating : Very efficient. Flowers were delivered on the day stated.
Product : Have only just had feedback myself but apparently the flowers were lovely although I didn’t have sight of them firsthand.