I ordered flowers from Canada to be delivered in Scotland and everything went perfect! My dear friend had a lovely 84th birthday surprise. I really liked to great, personal email updates that you sent me, keeping me in the loop. I mentioned to my husband that I was pleasantly surprised by your excellent customer service. I will definitely use Serenata again and have already recommended it to friends!!!
The box was left at the door and the person didn’t knock the door which meant it was several hrs later before they realized they had a delivery. The box was outside covered in snow. I have used the service on numerous occasions but this is the first time this has happened.
In my opinion the service was good but for the Luxury package I was expected to be a little more fancy, not just the plain roses. Anyway my daughter was happy with the flowers and that was really the most important!
Recipient didn’t think the vase was the right size for the flowers
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